Company Computer & Salary Inquiry Investigator

ANGELA DUVERGE

East Elmhurst, NY 917-***-**** ***************@*****.***

Professional Summary

Reliable and motivated Customer Service Professional with strong phone communication and appointment coordination experience. Skilled at handling high volumes of calls, providing clear information, and scheduling services efficiently. Known for maintaining accurate records, following up with clients, and building positive relationships. Bilingual in English and Spanish with experience supporting customers in fast-paced environments.

Core Skills

• Appointment Scheduling

• Outbound & Inbound Calls

• Customer Support

• Lead Qualification

• Active Listening

• CRM / Data Entry

• Follow-Up & Client Communication

• Problem Resolution

• Bilingual: English & Spanish

Work History

Customer Service Representative — Medical Answering Services LLC (Queens, NY) 10/2025 – 03/2026

• Managed high volumes of incoming calls while providing accurate information to clients.

• Scheduled appointments and coordinated service requests for customers.

• Documented call details and client concerns in company systems.

• Resolved customer inquiries efficiently while maintaining a professional tone. Personal Home Care Aide — Eagle Eye (Queens, NY) 09/2024 – 02/2025

• Assisted clients with daily living activities while maintaining clear communication with families and healthcare professionals.

• Maintained accurate records and reported changes in client condition.

• Followed safety and care protocols to ensure client wellbeing. Check Processing Teller — Citibank (Englewood Cliffs, NJ) 09/2000 – 06/2011

• Processed high-volume financial transactions with accuracy and attention to detail.

• Assisted customers with banking inquiries and service requests.

• Trained new tellers on procedures and customer service best practices. Receptionist — Michael A. Cervini (Queens, NY) 06/1997 – 02/1999

• Managed front desk operations and answered incoming calls.

• Coordinated appointment scheduling and maintained client records.

• Greeted visitors and provided professional assistance. Education

High School Diploma — Newtown High School, Elmhurst, NY Languages

English — Full Professional Proficiency

Spanish — Full Professional Proficiency

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