Operations & Logistics Admin Specialist

Jennifer Justus

***** ***** ****, ********** *****, CA 92647

657-***-**** ***.****@*****.***

Professional Summary

Results-driven administrative and logistics professional with over 20 years of experience in office reception,management, payroll, shipping supervision, and customer relations. Skilled in inventory control, vendor coordination, and workflow optimization. Certified in hazardous materials handling and forklift operation, with a strong record of ensuring efficient operations and compliance. Known for reliability, attention to detail, and the ability to manage both office and warehouse environments effectively.

Key Skills & Expertise

● Office Administration & Customer Relations Supervisor.

● Confident communicator: Professional phone presence with good verbal and active listening skills.

● Customer-First Attitude: Friendly, positive, with a service-oriented personality.

● Tech-Savvy: Basic computer knowledge and familiarity with common office software.

● Team Player: Ability to work well in a supportive, collaborative environment.

● Inventory Management & Quality Control

● Shipping & Logistics Coordination

● Forklift Operation & Hazardous Materials Handling

● Payroll Processing & Vendor Relations

● Proficient in Microsoft Office Suite, Sage, SAP, WMS, QuickBooks, Salesforce, Oracle, Peachtree

● Safety Compliance & Emergency Response

● Hospitality & Event Coordination

Professional Experience

TopBuild — Customer Service Representative

Oct 2024 – July 2025

● Managed reception and provided phone quotes for industrial insulation and accessories for oil refinery piping.

● Processed purchase orders and sourced materials to meet warehouse deadlines, ensuring on-time deliveries.

● Scheduled third-party LTL shipments via CH Robinson and coordinated internal driver dispatch for local deliveries.

● Collaborated with TopBuild buyers to forecast inventory levels and fulfill special vendor order requests.

● Coordinated internal material transfers and maintained accurate documentation.

● Received inventory, fulfilled backorders, and communicated with customers to arrange prompt deliveries.

● Supported the sales team by contacting leads and assembling comprehensive sales kits for new products.

DWDF New Energy Inc. — Office Coordinator

Jan 2021 – Sept 2024

● Coordinated shipping of Jackery Power Supply products to Amazon and direct customers via FedEx, UPS, and LTL.

● Prepared all shipping documents, labels, and confirmations, arranging logistics with couriers.

● Obtained Dangerous Goods certification to ship lithium-ion batteries safely and in compliance.

● Supervised yard crew, assisted with forklift operations, and ensured quality assurance and inventory accuracy.

● Managed payroll via Paychex and corresponded with the company accountant for HR- related matters.

● Hosted business partners and investors, providing hospitality and event support for executive functions.

Icon Screening — Shipping & Receiving Clerk

2018 – 2021

● Processed high-volume daily shipments via LTL, UPS, and FedEx databases.

● Measured and weighed orders, prepared shipping documents, and coordinated LTL pickups and deliveries.

● Certified forklift operator (2–4 hours per day).

● Created shipping documents, printed labels, and ensured accurate packaging for delivery.

● Worked with supervisors to resolve packing and order accuracy issues. YMW Taps USA — Customer Service Specialist

2014 – 2018

● Entered customer purchase orders and managed shipments for Machine Tap Tools via UPS, FedEx, and USPS.

● Provided technical support and accurate pricing for distributors based on product knowledge.

● Handled incoming inventory using Sage software and ensured order accuracy through regular audits.

● Supported management with clerical tasks and tracked warranty repairs, DMV, and insurance documentation.

Sun System Technologies — Solar Project Coordinator 2013 – 2014

● Coordinated solar repair projects from initiation to completion, ensuring materials, tools, and schedules were aligned.

● Maintained customer communication throughout projects to ensure satisfaction and efficiency.

● Submitted project completion paperwork to corporate for billing and documentation. Blackmore Co., LLC — Heavy Equipment Office Manager 2007 – 2013

● Managed general office operations, reporting directly to management on administrative performance.

● Handled certified and prevailing wage payroll, quarterly reports, and compliance documentation.

● Coordinated project schedules, operator calendars, and travel arrangements for staff.

● Maintained office systems, supplies, IT support, and onboarding for new hires.

● Planned and coordinated all in-house and off-site events, including travel, lodging, and logistics.

Education

High School Diploma — Norwalk High School, CA (1995) Santa Ana Community College — Coursework toward Associate Degree Certifications & Technical Skills

● Forklift Certified (Electric & Gas) — 5+ years warehouse experience

● Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

● Fiber Optics Technician & Network Cable Technician

● WESTEC 2020: Forklift Safety, CPR, First Aid, Contractor Confined Space, Oilfield Hazard Awareness, HAZWOPER (40 Hours), Defensive Driving.

● Dangerous Goods certification to ship lithium-ion batteries

Contact this candidate