Multifaceted Customer Service Professional with Leadership Skills
Resume:
Cody Johnson
Layton, UT *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
USParalog-Layton, UT
November 2024 to September 2025
Assist Veterans with technical issues regarding the VA website. Provide information on programs available through VA. Help Veterans get the information on the departments they need to speak with to satisfy their needs. Document all calls pertaining to what was done for the Veteran. Adventure Guide
Maverik Adventure Stop-Kaysville, UT
June 2023 to November 2024
Assist customers checking out, clean store, face store merchandise, lead crew amd assign jobs, safe audits, check amd make sure store appliances are working correctly and create issue tickets for those that aren't.
Customer Service Representative
Citibank (Citi)-Roy, UT
March 2022 to March 2023
Take in bound calls on customer on customer commercial accounts for The Home Depot. Assist customers on how to navigate account online, make payments, and provide answers for general questions regarding accounts. Assist store employees with authorizing sales when necessary. Document everything done on account.
Dorm Counselor
WAYPOINT ACADEMY-Harrisville, UT
May 2018 to May 2021
Watch over boys who are between the ages of 13-18 this includes Checks every 15 minutes to make sure students are sleeping and okay. Document anytime a student gets out of bed. Provide medications for students when required or as needed. Wash dirty rags for the next day. Record temperatures of fridges. Authorized to Make sure that medication has been given and documented. Assistant Store Manager
Titlemax-Utah
September 2017 to January 2018
Greet customers. Gather and prepare appropriate documents for loan. Process the loan and fund the loan to the customer. Assist with marketing and collections on loans that are late. Loan Processor
CELTIC BANK-Salt Lake City, UT
March 2016 to July 2017
Contact borrowers to gather information needed to close loans. Work with loan officers and underwriters to get the loans to closing. Organize the loan files so everything is properly documented. Maverick adventure guide
Maverick-Clearfield, UT
March 2015 to January 2016
Responsibilities
Greeted customers as they entered the store. Helped customers find what they needed in store. Cleaned and stocked nightly. Counted money at the beginning and end of shift. Skills Used
Punctuality, self driven to get the job done, reliability to always show up for my shifts. Childcare Provider
child development center HAFB-Layton, UT
June 2012 to March 2015
Responsibilities
Watched over children from ages 6 weeks to 5 years old. Maintained a clean work environment and safe place for children.
Accomplishments
Built trust with the families that I worked with.
Skills Used
The ability to work well with others. Keep calm under stressful situations. Being on time for my shift. Education
High school or equivalent
Layton High School-Layton, UT
Skills
• Individual consumer customer service
• Handling customer service requests
• Individual / Group Counseling
• Typing
• Customer support - Customer support experience (11-15 years)
• Data entry
• Billing issue inquiries
• Customer support specialist experience
• Time management
• Microsoft Teams
• Attention to detail
• Computer operation
• Customer service
• In-person customer service
• Phone customer support
• Phone communication
• Escalation handling
• Customer support ticket management
• Partner customer support
• Janitorial experience
• Communication skills
• Computer skills
• Customer complaint resolution
• HIPAA
• Writing skills
• Customer support experience within retail industry
• Customer issue escalation
• Microsoft Word
• Experience with children
• Managing customer accounts
• Healthcare privacy protection
• TikTok
• Phone call management
• Customer support experience within healthcare industry
• Customer support experience within education industry
• Managing teams in a customer support role - Largest customer support team managed (1-5 team members)
• Government agency customer support
• English
• Technical support
• Critical thinking
• Clear language communication
• Cleaning
• Crisis Intervention
• Improving customer support response time - Customer support response time improved (11-20%)
• Windows
• Problem-solving
• Technical support representative experience
• Customer support experience within government industry
• Microsoft Office
• Customer support experience within finance industry
• Client interaction via phone calls
• Phone etiquette
• Client services
• Clerical experience
• Call center agent experience
• Custodial experience
• Clear verbal communication
• Email management
• Providing product information
• Technical user customer support
• Salesforce
• Order inquiry handling
• Technical troubleshooting support
Languages
• English
Certifications and Licenses
Driver's License
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