Seasoned Administrative & Customer Service Professional

Destinee Small

Maryland, *****

202-***-**** ️smalldestinee892@gmail.com

Professional Summary

Highly organized and dependable professional with over six years of experience in administrative support, customer service, front-desk operations, and community engagement. Proven ability to manage high-volume environments, build strong customer relationships, and handle sensitive information with discretion. Skilled in multitasking, communication, and problem-solving, with experience across office, retail, hospitality, and patient care settings. Seeking opportunities where professionalism, reliability, and interpersonal skills are highly valued.

Core Skills

● Administrative & Front Desk Operations

● Microsoft Office (Word, Excel, Outlook)

● Multi-Line Phone & Reception Management

● Scheduling & Appointment Coordination

● Records, Data & Confidential Information Management

● Customer Service & Client Relations

● Patient Care & Resident Support

● Heavy Machinery Operation

● Lifting & Handling 15–30 lbs of Merchandise

● Time Management & Multitasking

● Team Collaboration & Independent Work

Professional Experience

The Home Depot — Capital Heights, MD

Flooring, Paint & Sales Associate

March 2025 – Present

● Operate heavy machinery and safely handle merchandise weighing 15–30 pounds

● Process customer orders accurately while maintaining detailed records

● Assist customers with product selection, measurements, and order coordination

● Mix and match paint colors with precision to meet customer specifications

● Build strong customer relationships through professional, solution-focused service

● Communicate clearly with customers and team members to ensure order accuracy Coalition for the Advancement of DC’s Students (CADC) — Hyattsville, MD Voter Canvasser

September 2024 – January 2025

● Conducted independent door-to-door outreach within assigned communities

● Engaged residents by administering surveys and addressing questions professionally

● Maintained accurate daily records and outreach reports

● Represented the organization with professionalism while educating voters

● Consistently exceeded outreach goals of 30 households per shift Ms. Toya’s Southern Kitchen — Washington, DC

Hostess

May 2023 – August 2024

● Served as first point of contact for guests, vendors, and phone inquiries

● Managed reservations, seating coordination, and multi-line phone systems

● Booked reservations, processed take-out orders, and resolved customer concerns

● Maintained front-of-house organization and cleanliness

● Supported serving staff to ensure smooth daily operations Gatsby Restaurant — Washington, DC

Hostess

December 2021 – September 2022

● Greeted and seated guests efficiently in a fast-paced dining environment

● Managed reservations and waitlists while maintaining excellent customer service

● Coordinated with servers and management to ensure smooth table flow Silver Diner — Washington, DC

Hostess

February 2021 – November 2021

● Scheduled and managed reservations and guest seating

● Delivered consistent, friendly customer service in a high-volume restaurant

● Maintained accurate waitlists and communicated effectively with staff Anne Beers Elementary School — Washington, DC

Front Desk Office Assistant

Two Years

● Managed front desk operations including phone calls, visitor check-ins, and scheduling

● Assisted staff, parents, and students with professionalism and discretion

● Maintained organized records and supported daily administrative tasks Honor U – Coolidge High School — Washington, DC

Front Desk Receptionist (Volunteer)

August 2022 – June 2023

● Created and managed appointment schedules to reduce student wait times

● Answered and routed calls to appropriate counselors and staff

● Conducted intake and exit interviews in a professional, supportive manner

● Maintained confidentiality and accurate student records Volunteer Experience

Various Retirement Homes — Washington, DC

Patient Care Volunteer

● Assisted residents with bathing and feeding

● Provided companionship and emotional support

● Ensured comfort, dignity, and respectful care for residents Education

Norfolk State University

Bachelor of Science in Psychology

Expected Graduation: May 2027

Coolidge High School — Washington, DC

High School Diploma, 2023

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