Customer-Focused Service & Leadership Professional
Resume:
MESA, AZ *****
*************@*****.***
KIRSTEN LEE
SKILLS
My skills include expertise in customer service, the ability to work in a teamsetting, strong leadership capabilities, quick learner, problem-solving, and easy to communicate with.
EXPERIENCE
Starbucks - Barista
MARCH 2022 - SEPTEMBER 2023
● Work on bar creating hand-crafted drinks
● Constantly interacting with customers whether on drive-thru, register, orwithin other store areas
● Pushing inventory throughout the store whether restocking or filling shelves in the back
● Often helped supervisors with inventory count as well, updating counts Target - Guest Advocate
JULY 2024 - APRIL 2025
● Main position is guest service working with guests to complete returns, exchanges, etc.
● Handling guest questions, concerns, and other needs outside of base returns in person and over the phone
● Checklanes and self-checkout duties are in the same realm of supporting guests, ensuring a quality experience Carvana - Customer Advocate
APRIL 2025 - NOW
● As an active senior advocate I handle calls of types such as: after sale repairs, exchange/returns, registration documents, as well escalations that of which can occur in all categories
● Constantly communicating with multiple teams via specified communication channels EDUCATION
Mountain View Highschool, Mesa — Graduated AUGUST, 2016 - MAY, 2020 Arizona State University, Tempe - Attending AUGUST, 2020 - NOW
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