Culinary Professional with Kitchen Leadership Experience
Resume:
ANDREA C FERNANDEZ
BRADENTON, FL 34208
Dynamic culinary professional with extensive experience at many work experiences, excelling in kitchen management, food preparation and Store Management.. Proven ability to enhance service quality and customer satisfaction through effective communication and meticulous attention to food safety. Skilled in training staff and optimizing operations to ensure a clean and efficient working environment.
WORK EXPERIENCE & RESPONSIBILITIES:
WING STOP, BRADENTON, FL
2023 - 2025
COOK / FRONT MANAGER
●Coordinated with wait staff to ensure timely delivery of meals to customers.
●Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
●Cleaned kitchen equipment, surfaces, utensils and dishes.
●Used standardized recipes and other instructions to prepare food.
●Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
●Chopped, diced and sliced vegetables and fruit ahead of rush periods.
●Tailored orders to address customer allergies and gluten concerns.
●Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
●Warmly greeted visitors to promote great customer service and positive ordering experience.
●Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
●Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
●Talked pleasantly with customers while taking orders and promoted positive image for business.
●Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
JIMMY JOHNS, ORLANDO, FL
2021 - 2023
COOK / FRONT MANAGER
●Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
●Cleaned kitchen equipment, surfaces, utensils and dishes.
●Used standardized recipes and other instructions to prepare food.
●Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
●Chopped, diced and sliced vegetables and fruit ahead of rush periods.
●Tailored orders to address customer allergies and gluten concerns.
●Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
●Used standardized recipes and other instructions to prepare food.
●Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
●Chopped, diced and sliced vegetables and fruit ahead of rush periods.
FAMILY DOLLAR, ORLANDO, FL
2021 - 2023
STORE MANAGER
●Delegated work to staff, setting priorities and goals.
●Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
●Preserved product quality by maintaining stockrooms and disposing of damaged items.
●Monitored employee performance and identified performance gaps for corrective action.
●Evaluated store performance and incorporated feedback to implement improvement plans.
●Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
●Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
LANGUAGES: ENGLISH & SPANISH
SKILLS & ABILITIES:
Food preparation
Recipe execution
Kitchen management
Food safety
Equipment maintenance
Customer service
Workplace cleanliness
Effective communication
Inventory control
Order accuracy
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