IT Support & Cybersecurity Enthusiast Resume

Dowlah Alwuhaibi

Fully Authorized to Work in US No Sponsorship Required

**********@*******.*** 719-***-**** LinkedIn Denver, CO PROFESSIONAL SUMMARY

IT Professional with foundational expertise in cloud computing, Linux systems, networking, and technical support. Brings over five years of experience delivering technological instruction to elementary and middle school students while managing a high-volume computer lab environment. Demonstrated ability to translate complex technical concepts into clear, user-friendly guidance, troubleshoot daily technical issues, and build strong relationships with diverse user groups. I am currently completing an Associate of Applied Science in Cybersecurity with hands-on experience in AWS, Linux administration, and networking labs. Seeking an IT support or junior cybersecurity role where strong communication skills and technical proficiency contribute to enhanced user experience, operational efficiency, and system reliability. TECHNICAL SKILLS

Microsoft 365 & Google Workspace Networking Fundamentals AWS Cloud Basics Ticketing Systems

User Training & Communication

Linux Administration

Troubleshooting & Technical Support

Python Scripting basics

Troubleshooting in educational tech environments

PROFESSIONAL EXPERIENCE

Handshake AI Fellowship -AI Developer / AI Trainer (Multimodal) Contract, Part-time, Remote Nov 2025– Present

Trained/evaluated AI on audio, visual, and text tasks (reviewing, rating, and refining outputs); delivered clear, structured feedback to improve accuracy and usability while maintaining required quality standards (no partner AI lab disclosed)

American WorkSafety LLC - Denver, CO Jan 2025 – Present First Aid & CPR Instructor

• In Delivered over 20 instructor-led First Aid and CPR certification courses, training more than 800 participants across childcare, education, and community-based organizations.

• Facilitated comprehensive instruction in emergency response, First Aid, and CPR through structured curriculum delivery, live demonstrations, digital learning tools, and hands-on skills assessments.

• Evaluated participant competency through written examinations and practical skill demonstrations, ensuring compliance with certification standards and successful credentialing.

• Fostered an inclusive and engaging learning environment by adapting instructional methods to diverse audiences, clearly communicating complex concepts, and maintaining high standards of professionalism and participant engagement.

Crescent View Academy - Aurora, CO Aug. 2024 - Nov. 2025 Information Technology Teacher

• Delivered comprehensive technology instruction to elementary and middle school students, covering digital citizenship, keyboarding proficiency, Microsoft 365, Google Workspace, and foundational coding concepts aligned with curriculum standards.

• Oversaw daily operations of a 150+ device computer lab, proactively troubleshooting hardware, software, authentication, and network connectivity issues to ensure uninterrupted instructional delivery.

• Designed and implemented clear, user-centered instructional materials, including visual guides and step-by- step documentation, to promote digital literacy and independent system navigation.

• Served as a primary technology resource for faculty and staff, providing frontline technical support, classroom technology integration assistance, and coordination with the IT department to resolve escalated issues.

• Supported technology infrastructure reliability by assisting with device maintenance, software updates, account management, and digital resource organization while reinforcing data privacy and safe technology practices.

Early Childhood Educator 2021-2023

• Supported early childhood classrooms by implementing structured daily routines, maintaining a safe and organized learning environment, and promoting age-appropriate developmental activities.

• Leveraged digital platforms to manage attendance, maintain accurate student records, document developmental progress, and facilitate timely communication with families.

• Partnered with families and multidisciplinary staff to support children’s social, emotional, and language development through individualized strategies and consistent progress updates.

• Integrated age-appropriate educational technology, including interactive learning applications and classroom devices, to enhance engagement and reinforce foundational literacy and numeracy skills.

• Provided basic technical support for classroom devices and digital tools, ensuring reliable access to educational software and maintaining compliance with data privacy and security standards. EDUCATION

Arapahoe Community College

A.A.S. in Cybersecurity Projected graduation 2027 - GPA: 4.00 Projects

PC Build Project (Course Lab) Hardware assembly, BIOS/UEFI setup, OS + drivers’ installation, troubleshooting, post-build validation.

CERTIFICATIONS & HONORS

• CompTIA Security+ (Active, 2025)

• CompTIA Network, A+ and Tech+ (In Progress) 2026

• Unix/Linux Server Admin (In Progress)

• AWS Academy Graduate - Cloud Foundations 2025

• BLS / First Aid / CPR Instructor (Active)

• Early Childhood Director Licensed /Teacher/Assistant Certified, 2022-2025

• Member, National Society of Leadership and Success

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