Technical Support to Recruiting Professional

Eurial Turner

Experienced technical support professional with eight years of expertise in resolving complex customer issues and ensuring client satisfaction. Transitioning into recruiting with a strong foundation in candidate assessment, interviewing techniques, and talent acquisition strategies. Proven ability to source, screen, and onboard top-tier technical talent. Detail-oriented and skilled in cultivating relationships with both candidates and hiring managers to drive organizational success through strategic staffing solutions. Professional Experience:

Recruiter & Sales Manager July 2023 - Present

DP Properties Management Group

● Consistently achieve sales and recruiting metrics.

● Provide mentorship and training for sales representatives.

● Recruit, hire, and facilitate the onboarding of new sales personnel.

● Develop sales forecasts.

● Conduct analysis of performance data.

● Develop and execute a scalable sales strategy.

● Consistently refine and enhance sales processes. Sr. IT Technician (Contract) May 2023 - July 2023

CVS

● Monitored and responded to tickets for the IT helpdesk.

● Maintained equipment remotely for internal and external clients.

● Resolved terminal server and Citrix environment issues. Deskside Support Analyst (Contract) Nov 2022 - Feb 2023 RXO

● Troubleshooting and resolution of Tier 1, 2, and 3 escalated technical issues.

● Utilized Active Directory, ServiceNow, O365, IDM, AzureAD, Freight Optimizer, PNet Helpdesk Technical Analyst Dec 2021 - Nov 2022

Atrium Health

● Performed maintenance and troubleshooting for hardware, software, network and enterprise application issues and requests.

● Executed password resets, user lookups, adding/removing hardware support, account set up and authentication.

Backend IT Support Agent Nov 2019 - Nov 2021

Teleperformance.com

● Maintained application and database environments utilizing MS Office 365 and Active Directory.

● Assisted with hardware and software issues, emergency maintenance, video conferencing and call center reporting.

Advanced Technical Support Specialist Mar 2018 - June 2019 Support.com

● Assisted customers with networking issues, software updates, installations, security issues and more.

● Handled 150+ technical support phone calls per day. Network Operations Center Technician July 2017 - Dec 2017 CenturyLink

● Analyzed network, hardware, and software issues.

● Verified proper working order of hardware and peripherals. Technical Support Agent Dec 2016 - May 2017

Showing Time

● Configured new employee workstations including all hardware and software.

● Handled IT tickets, generated reports, updated files and provided documentation. Sales Representative Mar 2016 - Mar 2017

TruGreen

● Developed customized solutions based on needs, utilizing TruGreen products and services.

● Educated customers on product features to find the best fit. Recruiter / Sales Manager June 2012 - Sept 2015

Debaise Properties

● Conducted recruiting for landscapers and maintenance workers to maintain 20 employees consistently.

● Full-cycle recruiting: sourcing, interviewing, and onboarding candidates.

● Managed properties and grew the company from 15 to 35 properties in 24 months. Education:

Associates of Applied Science - Information Technology 2017 Purdue University Global

Technical Skills:

DHCP DNS LAN/WAN Networking MS Office Printers Routers TCP/IP Active Directory ServiceNow AzureAD Citrix PowerShell Epic HMA Jabber/Finesse Bix Fix Windows Server Visio Freight Optimizer PNet

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