Technical Support Expert with 6+ Years IT Experience

ODOM VICTORY

• TECHNICAL SUPPORT OFFICER IT MANAGER •

***********@*****.*** 081********

linkedin.com/in/odom-victory

PROFILE

with years of practical and intense experience in

the IT world as an Intermediate Devops Engineer,

Cloud Computing, Internal Networking, internal

auditing, advanced troubleshooting. I am driven

by my passion to make an impact in the

information technology world, developing

inventions that make living and working easy. I

therefore desire a place where I can use the skills i have learnt over the years, improve my skills

both in leadership and Information Technology,

gaining new experiences that adds more value to

me, the organization I work with and the world at

large.

EDUCATION

B.Sc. Computer Science

WORK EXPERIENCE

July 2025 –

Present.

Bukka Hut Hospitality Ltd • Lagos State Nigeria

IT Deputy Manager Network Support Engineer

• Hardware troubleshooting (desktops, laptops, servers)

• Software and application installation and support

• ERP and XANDADEC supervision and support

• CCTV monitoring and support

• Network configuration and support

• Team coordination and training

• Provide remote support with the use of Anydesk remote desktop tool across 17outlets over 1000 + members of staff.

• Resolved CCTV camera IP address issues

• Secured and configured all devices

• Improved operational stability

• Closed network loopholes

• Ensured prompt renewal of services

• Regular backup and restoration of files

• Troubleshooting of system and resolving of IT related issues November 2024 –

June, 2025.

Toptech Engineering Ltd • Lagos State Nigeria

I.T Officer/ IT Systems Architect

• Troubleshooting of system and resolving of IT related issues

• IP configuration and assignment to access point, printers and camera

• Assisting with password reset, account lockout and access issues

• Ensured uptime and availability of all IT services (Email, ERP, DHCP, etc.)

• Ensures uptime and availability of IT infrastructure (Servers, Switches, firewall, Router, Mikrotik etc.)

• Ensures uptime and availability of end user devices.

• Provides L1 & L2 support for end use application.

• Maintain up-to-date architecture for internal IT systems.

• Maintain knowledge and awareness of current IT trends.

• Installing, configuring and maintaining computer systems and peripherals

• Installing and configuration of both hardware and software

• Assist with hardware and software upgrade

• Ensuring compliance with IT policies and standard

• Installation, configuration and troubleshooting of OS

• Manage user and group permissions

• Setting up and managing of Routers and switches

• Camera’s installation and managing

Technologies: Crimp tool, RJ45, Network cables, Anydesk, Sophos, mikrotik router, Servers, NVR, Switches, Cameras, Printers, etc.

• Hardware and software troubleshooting

• Managed DNS, DHCP, and TCP/IP settings and upgrades

• Planned and executed IT projects

• Provide remote support

• Provides L2 & L3 support for end use application

• Email setup and configuration

• Ensuring compliance with IT policies and standard

• Installation, configuration and troubleshooting of OS

• Maintain up-to-date architecture for internal IT systems. Technologies: Crimp tool, RJ45, Network cables, Any desk, Sophos, mikrotik router, Servers, NVR, DHCP, Switches, Cameras, Printers, ERP and XANDADEC, GOOGLE SPREEDSHEET etc.

Feburary2024 – Sifax Group • Lagos State Nigeria

October, 2024 I.T Assistant

• Troubleshooting of system and resolving of IT related issues

• IP configuration and assignment

• Assisting with password reset, account lockout and access issues

• Installing, configuring and maintaining computer systems and peripherals

• Installing and configuration of both hardware and software

• Assist with hardware and software upgrade

• Ensuring compliance with IT policies and standard Technologies: Crimp tool, RJ45, Network cables.

July 2021 – First Bank • Lagos State Nigeria

December, 2021 Azure cloud management (Industrial Tanning)

• Design and Implementation of CI/CD pipeline

• Monitoring and optimization of azure environments

• Hosting on Kubernetes

• Using Kubernetes to set policies and monitor workload health

• Ensuring secure, scalable and compliant solution

• Managing azure infrastructure

• Configuring and maintaining azure devops tools

• Conducting regular security audits and vulnerability assessments Technologies: Azure, azure monitor, Microsoft Excel, Snipping tool Feb 2021 – Eco Pan African Bank • Lagos State Nigeria June, 2021 Atm and Pos management (Industrial Tanning)

• Troubleshooting and configuration of pos for both terminal and merchant

• Troubleshooting of transactional errors

• Usage of postillion software for atm

• Advanced Excel for reports

• Providing 24/7 support for pos/atm issues

• Identify trends, opportunities and areas of improvements

• Monitor atm transaction processing and resolving issues promptly Technologies: Postillion software, Microsoft Excel March 2020 –

December 2020

Gideon Nosakhare Ent • Edo State Nigeria

Auditor and I.T

Troubleshooting of system

Perform financial, operational and compliance audits. Identify compliance gaps and recommend improvements Auditing of sales reps using Busy accounting software Procurement and upgrading of needed and relevant IT tools Coordinate IT maintenance, upgrades and projects

Technologies: Busy accounting software, Microsoft Excel SKILLS

• Ability to work under pressure

• Ability to communicate fluently

• Efficiency and pro activeness

ADDITIONAL SKILL

Front end web developer (HTML & CSS)

Entry level Mobile Application developer (Kotlin

language)

• Negotiator

• Excellent in computer use (Microsoft

Packages)

• A great listener

• Team player

• A fast and quick learner

Intermediate Devops Engineer

Cloud Computing)

Intermediate Flutter Developer

Advanced troubleshooting and

hardware repairs

Zoho Email and Namecheap

configuration (DMARC,

DKIM, SPF)

(Azure & Google

CERTIFICATION

Information Technology Fundamentals

(June 2025 – IBM)

Data Fundamentals

(September 2025 – IBM)

Basic Computer

( Microsoft Office tools)

Contact this candidate