Administrative & Customer Service Specialist
Resume:
Kristina Ceko
SUMMARY
Detail-oriented administrative and customer service professional seeking
an opportunity for full-time employment
CONTACT
Crepajski put br. 8
Banatsko Novo Selo, Pancevo
*************@*****.***
EXPERIENCE
New York Fries — Supervisor
August 2016 - September 2021
-Responsible for creating schedules for all current and new staff on a bi-weekly basis
-Trained all new hires and assisted with the on-boarding process to ensure all staff documents were provided including resume, references, tax forms etc.
-Managed the ordering process for all food needs twice per week to ensure staff have the appropriate amount of food items to service customers Bendo Consulting Services — Administration/Customer Service October 2021 - November 2023
-Provided friendly and knowledgeable service to all clients in Colour, Skincare, Fragrance & Cash areas
-Provided clients with customized beauty services including makeup application and skincare treatments to clients
-Communicated product knowledge to clients and determined their needs, and suggested products to meet their needs
Stoney Creek Physiotherapy & Massage — Physiotherapy Assistant/ Administrative Assistant
November 2023 - September 2025
-Developed individualized exercise programs tailored to each patient’s clinical needs and treatment goals.
-Administered patient treatments, including soft-tissue release and therapeutic modalities, in accordance with established care plans.
-Managed front-office responsibilities such as answering phone calls, scheduling appointments, and accurately updating patient records.
-Coordinated communication with legal teams, insurance providers, and healthcare professionals to support patient care and documentation. SKILLS
Fluent in English and Serbian
CPR & First-Aid
WHIMIS Trained & Certified
Food Handlers Certified
EDUCATION
Mohawk College Hamilton ON -
Insurance Diploma
2020-2022
RMA Luxury Transportation — Customer Service Agent
(Remote)
November 2025 - Current
-Managed high-volume inbound call center inquiries for luxury ground transportation services.
-Assisted clients with booking reservations over the phone, ensuring accuracy of travel details and special requests.
-Provided detailed information about vehicle options, policies, and service availability.
-Maintained accurate customer records and updated reservation systems in real time.
-Demonstrated strong multitasking skills in a fast-paced remote environment. REFERENCES
Alma Milak
New York Fries Manager
Samantha Bendo
Bendo Consulting Services Supervisor
Vera Kovacevic
Stoney Creek Physiotherapy & Massage Owner
Contact this candidate