Retail Operations & Store Leadership Expert
Resume:
PANKAJ H. JANI
Edison, NJ 732-***-**** *******@*****.***
RETAIL OPERATIONS & STORE MANAGEMENT LEADER
Results-driven Retail Store Manager with 28+ years of experience leading high-volume retail operations, team development, inventory control, and sales growth. Proven ability to manage multimillion-dollar retail environments, reduce operational costs, and lead teams of up to 55 employees. Experienced in store operations, merchandising, workforce management, asset protection, and customer service excellence across major national retail chains.
CORE SKILLS
Retail Operations • Team Leadership • Inventory Management • Merchandising & Planograms • Sales Growth • Staff Hiring & Training • Cost Control • Customer Service • Cash Management • Compliance & Safety • Workforce Scheduling • Performance Management
PROFESSIONAL EXPERIENCE
Store Manager
Dollar General Feb 2022 – Present
Lead full store operations including sales performance, staffing, merchandising, and inventory management.
Key Achievements
Manage daily operations of a high-volume retail store including sales, inventory, staffing, and financial reporting.
Recruit, train, and supervise store associates while maintaining effective workforce scheduling.
Implement merchandising strategies and planograms to improve product visibility and customer experience.
Monitor store financial performance including sales reports, expense control, and profitability trends.
Manage inventory receiving, stock levels, and ordering to reduce shrink and maintain product availability.
Ensure compliance with company policies for cash handling, security, and asset protection.
Grocery Department Manager
Walmart 2012 – 2021
Managed grocery department operations including inventory, merchandising, and team supervision.
Key Contributions
Maintained strong in-stock levels through accurate ordering and inventory management.
Increased department efficiency through effective labor planning and process improvements.
Supervised and trained associates to maintain high standards in customer service and operations.
Managed merchandising displays and product rotations to maximize sales and reduce waste.
Store Manager
Rite Aid 2011 – 2012
Managed daily store operations supervising a team of 15 employees.
Oversaw inventory management, merchandising, and promotional displays.
Maintained accurate financial controls including banking, cash management, and store reporting.
Store Manager
Blockbuster 2007 – 2011
Managed store operations including staff leadership, merchandising, and inventory control.
Implemented sales strategies and promotional displays to increase customer engagement.
Managed financial controls, cash funds, and daily reporting.
Store Manager
CVS Pharmacy 2004 – 2007
Managed a 24-hour retail store supervising a team of 12 employees.
Recruited and trained a 21-member retail team.
Oversaw store merchandising, customer service, and operational performance.
Assistant Manager
Walgreens 1999 – 2004
Assisted with store operations including inventory management, merchandising, and staff supervision.
Managed financial operations including cash control and banking procedures.
EDUCATION
Bachelor of Business Administration – Management
Bachelor of Science in Law
(Completed in India)
TECHNICAL SKILLS
Retail POS Systems • Inventory Management Systems • AS400 • NextGen POS • Microsoft Office • Sales & Reporting Tools
TRAINING
Retail Excel Program – Levels 3 & 4
Photo Management & Operations Certification
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