Dynamic Account Manager with Client Relationships expertise
Resume:
MAY
MAHMOUD
ACCOUNT MANAGER
**************@*****.**
m
Chatham,NJ 07928
Egyptian
CONTACT
SKILLS
• User for Win
• XP
• 7
• 8
• Word
• Excel
• Power Point
• Outlook Express
• Manage stress
• Hard worker
• Accurate
Ability to work with all levels of
• management
• Flexible
• Excellent communication skills
• Account management
• Customer relationships
• Teamwork and collaboration
• Customer service
• Client relationship management
Dynamic Account Manager at Thomas Tobin Agency with a proven track record in enhancing client relationships and driving sales growth. Skilled in CRM systems and issue resolution, I excel at identifying opportunities to improve customer satisfaction and retention. Recognized for my proactive communication and ability to manage complex accounts effectively.
PROFESSIONAL SUMMARY
Account Manager
Thomas Tobin Agency- State Farm, Clifton, NJ
EXPERIENCE
August 2023 - Present
• Handling existing clients problems
Checking clients' due payments and confirming cancellation notice of
• the policies
• Handling filing claims through the claim department
• Quote auto insurance for existing clients and new referrals
• Cross selling of State Farm products to our existing clients
• Replacing New Vehicles for the clients on Necho and ECRM Reviewing the accounts of the clients as make sure that they carry the
• sufficient liability coverage in auto insurance regarding NJ regulations Resolved complex customer issues in a timely manner while
• maintaining positive relationships with clients. Managed a portfolio of accounts by providing timely support and
• guidance.
Cultivated strong client relationships through proactive
• communication and problem-solving.
• Maintained accurate records of all client interactions in CRM system. Implemented account management processes to ensure delivery of
• quality service standards.
• Analyzed sales data to identify trends, opportunities and risks. Identified up-sell, cross-sell, and renewal opportunities to improve
• customer satisfaction and increase profits.
Reviewed account activity reports to identify opportunities to increase
• sales or retain existing customers.
Promoted additional products or services based on customer needs
• assessment.
Updated client information, contract changes and product prices in
• company databases.
• Followed up with customers after sales to gain feedback. Highlighted new products and company promotions during sales
• pitches.
• Prioritizing workflows
• Relationship building
• Issue resolution
• Customer needs assessment
• CRM systems
• New account creation
LANGUAGES
• Arabic
Native
• English
Fluent
• French
Beginner
Administrator
Corner Squash Academy, Brooklyn, NY
Customer Service Cashier
Ballard Pharmacy, Brooklyn, NY
Claims Administrative Assistant
Allianz Insurance Co., Egypt, alexandria
Marine Underwriter
Arab Orient Takaful Insurance- Alfuttaim Group, US January 2020 - January 2021
• Company Overview: Brooklyn, NY
• Sending e-mails to the clients for the monthly schedules and payments Sending e-mails to the accountants to handle any financial issues for
• the co
• Sending monthly schedule to the coaches
• Brooklyn, NY
• Utilized computer software to complete various administrative tasks. March 2019 - December 2019
• Company Overview: Brooklyn, NY
• Provide services for customers and patients
• Handle UPS services through UPS store system
• Placing orders for the pharmacy requirements
• Brooklyn, NY
February 2016 - November 2018
Developed a thorough understanding of the company's policies and
• procedures related to claims administration.
Maintained accurate records of all insurance claim documents in an
• organized manner.
Exhibited excellent customer service skills while assisting customers
• with their insurance claims.
Successfully handled escalated customer complaints regarding claim
• denials or delays in payment processing.
Performed quality control reviews on all processed insurance claims to
• ensure accuracy and compliance with legal requirements. Provided technical assistance to adjusters in resolving complex claim
• issues.
Responded promptly to emails, phone calls, and other communications from customers regarding their ongoing claim disputes.
•
Worked closely with the claims team to prioritize and manage workload, meeting established service level agreements and deadlines.
•
• Transmitted claims for payment and further investigation. November 2011 - March 2016
Reviewed and evaluated marine underwriting applications to
• determine risk factors and coverage requirements. Librarian
Bibliotheca of Alexandria, Egypt, alexandria
Negotiated terms of marine policies including limits of liability,
• premiums, deductibles and other provisions.
Assessed existing conditions for potential changes in the marine
• market environment that may affect risks or exposures. Advised clients on best practices for risk management strategies
• related to their specific operations.
Participated in meetings with brokers or clients to discuss current
• issues impacting the industry.
Conducted research on new markets, products, regulations, and
• industry trends to ensure compliance with applicable laws. Investigated claims made against insured vessels or cargo shipments
• as part of the claims process.
Negotiated terms of coverage with brokers and clients, and offered
• competitive pricing to secure new business.
• Declined to write policies with excessive risks. January 2011 - September 2011
Provide library services in response to the information needs of library
• users
Train library users to effectively search the Library catalogue, Internet
• and other electronic resources
Bachelor in Business Administration
Alexandria University, Egypt
Certificate Of Completion High School
E.G.C., Egypt
Insurance
Kaplan financial school, USA
EDUCATION
January 2010
January 2006
CERTIFICATIONS
• Property & Casuality Producer license in NJ
PERSONAL INFORMATION
• Place of Birth: Alexandria, Egypt
• Gender: Female
• Marital Status: Married
Contact this candidate