Logistics & Supply Chain Manager with Data Skills

Fnu Nilakant Narayan

Mobile : 959-***-****

Email: ********@*****.***

SUMMARY

Experienced logistics and Supply chain Manager with a demonstrated history of working in automotive Spare parts industries. Have consistently optimized supply chain operations, resulting in significant cost savings and efficiency improvements. Adept in data analysis, workin on various DMS and mentoring new hires.

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

BDC executive –M/s Toyota of Plano [28th, Feb.’24 till 05th, May 24 ]

Managing Inbound and Outbound Calls for service appointments

Prioritize appointments over others to maximize revenue

Achieve the set appointments target for the day

Develop and distribute reports of each day’s appointments to the service team

Use Microsoft Office/CRM software to manage various aspects of the job

Cross selling service products and services to prospective customers when making appointments

Manager – Corporate services M/s. Sundaram Motors, Chennai [25th, June.’12 till 28th, Feb 23 ]

Responsible for the following corporate services

Spare Parts – Logistics and Supply (Brands : Honda, GM, MB & VW)

oCentrally responsible to manage the inventory at service-parts stores (15 nos.) at all the dealerships across different locations

oCoordinate shipping and distribution of spare parts from warehouses and various vendor distribution facilities and ensure that all the related documents are collected and are in order.

oEstablish, monitor and audit inventory and warehouse performance KPI’s on regular basis.

oManage stock days across all locations at optimum levels without affecting service levels

oConduct Periodic training on operating guidelines, policies and procedures for inventory management & control.

oLiaison with departments like IT, ordering, supply team for troubleshooting issues and providing feedback, for systems and workflow improvements

oPerform periodic evaluations, suggest recommendations, and follow up on all topics related to the Parts Excellence Program of the manufacturers

oManage first level of Parts complaint escalations and provide immediate solutions

oRegularly review the Vehicle waiting for Parts with the Parts and service advisors and ensure prompt follow-up with suppliers and timely feedback to customers.

oEnsure the perpetual, quarterly and half yearly stock taking is conducted across all locations and the stock variances are approved and adjusted

oEnsure that the Parts team constantly works towards achieving the standards agreed with the management and business partners

oOn quarterly basis review non-moving stock and arrange for liquidation of the same with necessary approvals.

oRegularly monitor and record picking / receiving errors and perform root cause analysis to improve system and process as required.

Business planning

oPrepare yearly plan for all the business verticals and support depts.

oPrepare data on monthly basis for review with all verticals against approved yearly plan and schedule meetings with the operations and senior management

oApprove and monitor the capex and revex spend against yearly plan across divisions on monthly basis

oEnsure internal incentive schemes are released on time and understood by all concerned

oEnsure all internal monthly / quarterly incentives are paid as scheduled

Deputy Manager – Parts Dept M/s. Saud Bahwan Group, Muscat, Oman [ Feb.’93 to Jun’12]

Reporting to Director – Parts (Toyota)

Regularly monitor stocks at Central warehouse and regional warehouses and despatch status across all locations

Generate reports on key warehouse KPI’s on behalf of the stake holders

Actively work with the cross functional team to ensure that all the warehouse costs are kept within defined levels

Co-ordinate and conduct perpetual inventory at central, regional and branch warehouses as per schedule.

Monitor product wise sales for major customers & ensure achievement of their quarterly / yearly plan

Co-ordinate and collate competition / market information reports thru’ operations and present to management

Formulate incentive schemes in discussion with operations for Fleet / Garage / Dealers

Administer in-house sales contest – quarterly / yearly

Provide IT with functional requirements for business process & Suggest possible process / design changes to be made

Implement & document new system developments

Liaison with the branch sales personnel and IT for hardware related issues

Played a pivotal role in a cross-functional team that delivered a company-wide parts management system upgrade, enhancing operational efficiency.

Other experience

Worked as Marketing Executive with Desica systems Pvt. Ltd., Delhi, India from Oct’92 to Jan’93

Worked as Sr. Executive (Mktg) with Genesis Systems, Secunderabad, India from Aug’91 to May’92

Worked as Sales representative with Radix technologies, Delhi, India from July’92 to Oct’92.

Worked as System Executive with Sahujain Services (A division of Times of India), Delhi, India from Jan’89 to July’91.

EDUCATION & PROFESSIONAL CERTIFICATIONS

BSc (Physics) – Bombay University

Honors Diploma in Systems Management from NIIT.

IT SKILLS

Proficient in MS-Office (MS-Word, Excel & PowerPoint) & Microsoft BI

PERSONAL DETAILS

Date of Birth : 29th May 1967

Current Address : 225, Cherryvale Ln,

Princeton, Texas - 75407

Language Proficiency : English, Hindi, Tamil

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