Cybersecurity Student Seeking IT Support Roles
Resume:
Nosakhare Thessaloniki, Greece Adegbo
***************@*****.***
About Me
A cybersecurity student completing a Diploma at Mediterranean College, targeting entry-level IT Support and Tier 1 Security roles, with hands-on experience across offensive and defensive fundamentals through OWASP Juice Shop, TryHackMe, and a personal Kali Linux workstation. Practical exposure includes Nmap scanning, SQL injection, file upload vulnerabilities, Active Directory basics, and Linux networking — applied in real-world scenarios. I also have foundational knowledge of Python, Bash scripting, and C. I take a hands-on, honest approach to learning — identifying gaps and closing them through experimentation and documentation.
PROFESSIONAL EXPERIENCE
1Call Center, — IT Support Agent
January 2026 - PRESENT
● Managed high-volume inbound and outbound calls, delivering accurate information and maintaining professionalism with uncooperative and dissatisfied clients.
● Logged all client interactions and callback requests using VoIP systems, ensuring accurate records and timely follow-ups.
● Handled no-show clients and proactively rescheduled appointments, maintaining continuity of service with attention to detail.
● Diagnosed and resolved first-level client issues, escalating complex cases according to structured support procedures.
● Worked effectively under pressure managing multiple simultaneous tickets assigned by team leadership.
● Resolved complaints from long-standing clients, including sensitive cases involving incorrect medication information, with professionalism and care.
IKOS Olivia, Chalkidiki — Waiter
May 2025 - November 2025
● Managed guest seating based on reservation type and group size across family, couple, and adults-only sections.
● Delivered full meal service — starters, mains, and desserts — with timely welcome refreshments and consistent attention to detail.
● Advised guests confidently on wine varieties, pairings, and serving styles, contributing to upselling and positive dining experiences. SKILLS
Advanced Computer
Proficiency
CRM Systems Experience
Microsoft Office Proficiency
Accurate Data Handling
Confidential Information
Management
Analytical Problem Solving
Technical System
Adaptability
Professional Conflict
Resolution
High-Volume Performance
Team Collaboration Skills
MacOS
WindowsOS
LinuxOS
LANGUAGES
Greek (Fluently)
English (Native)
● Took multiple simultaneous orders accurately while maintaining composure during high-volume, fast-paced service.
● De-escalated complaints from difficult guests, working collaboratively with the team to resolve situations without conflict.
● Communicated effectively with international clientele in English and Greek.
Tradesor, Thessaloniki — Sales Assistant
April 2024 - April 2025
● Managed the car accessories section, overseeing inventory, shelf organization, stock replenishment, and handling returns, damaged, and out-of-stock products.
● Assisted customers with a wide range of technical product queries — from windshield wipers to tire covers — building solid practical knowledge of automotive accessories.
● Processed customer orders for shipping and delivery, coordinating logistics for both local and European clientele.
● Maintained accurate records through data entry and product tracking, ensuring smooth daily store operations.
● Maintained professionalism and composure across a wide range of customer interactions, consistently upholding conduct and service standards in high-pressure situations.
Family Trade Fair Business, Around Greece — Travel & Logistics Coordinator
May 2018 - February 2024
● Delivered professional, personalized guest service in a fast-paced hospitality environment, ensuring smooth seating, accurate orders, and high service standards.
● Recommended menu items and pairings based on guest preferences, contributing to upselling and positive dining experiences.
● Coordinated effectively with kitchen and bar teams to ensure timely service and resolve issues calmly under pressure.
● Provided front-line guest support for international clientele, communicating clearly in English and Greek.
● Maintained a clean, welcoming, and well-organized dining environment through strong teamwork and attention to detail. EDUCATION
Mediterranean College, Greece— Diploma in CyberSecurity November 2025 - Present
Coursework covers securing networks, advanced security protocols, security attacks and countermeasures, and high-level access control systems (HLACS). Complemented by hands-on lab work in vulnerability assessment, penetration testing practice, and Linux systems — applying classroom concepts in real-world simulation environments.
Contact this candidate