Versatile Operations and Customer Support Specialist

ROBERT NEPTUNE

***** ****** **. ***. * Laguna Niguel, CA 92677 Cell: 949-***-**** Email:

***********@*****.***

OBJECTIVE

I am looking to contribute to the growth and success of an organization by utilizing my customer service and troubleshooting background. I want to secure a full-time position with a company that encourages continued learning and improvement with the opportunity of advancement. SKILLS

Responsible, dependable, detail oriented with a strong emphasis on accuracy. Microsoft Word, Excel, Adobe PowerPoint and Access knowledge Excellent communication skills and works well in a team environment, ability to adjust to a very

• high volume, fast paced working atmosphere.

• Able to successfully multitask projects high profile clientele and medical directors WORK HISTORY

September 2016- August 2022- Investor Delivery Specialist- Loan Depot Lake Forest, CA

• Work in the Post-Closing/Capital Markets Department

• creating Investor Packages for loan delivery, and working with investors to clear any purchase conditions

• Delivery Wholesale, Retail, Jumbo Retail loans

• Receive and upload Deed of Trust, Title Policies, and Mortgages, perform thorough audits of all

• documents received.

• Contact title companies, vendors, borrowers, notary and county recording offices for corrections,

• resigning, as well as re-recording of documents. Part of the team for MSR Trade for new investors.

• Review accurate and verified documents to be sent to investors March 2009-September 2016 Laboratory Technological Assistant, Quest Diagnostics Nichols Institute San Juan Capistrano, CA

• Work in Operations and Research in the Mass Spectrometry Department. Assist Clinical

• Laboratory Scientists with various duties.

• Retrieve specimens and prepare reagents for our chemical analysis technique.

• Administrative filing and data management for administrators. Train new staff on quality control

• procedures and EHS (emergency health and safety) regulations. Retrieve and research lab

• results for medical directors.

EDUCATION

2000 Victor Valley High School – Diploma received

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