Customer Service Professional with 14+ Years Experience

Brandie Bubeck

937-***-**** • *************@*****.*** • Conover, OH

Summary

Supportive and highly organized Customer Service Representative with over 14 years of professional experience delivering exceptional consumer experiences. Expert in Contact Center Operations and Inbound Call Management with a proven track record of diagnosing complex technical issues and providing warranty support. Committed to strengthening brand perception through professional troubleshooting and efficient navigation of software tools like Microsoft Office and Outlook.

Work Experience

Customer Service Representative January 2024 – January 2025

SUNDOWN TAN, PIQUA, OH

Managed high-volume inbound call management, communicating effectively with management to deliver operational updates and navigate workflow instructions.

Diagnosed and prioritized critical tasks and scheduled work to meet daily Contact Center Operations objectives and strengthen brand perception.

Provided expert product consulting to customers, ensuring all visits met brand standards through proactive troubleshooting of consumer concerns.

Leveraged Sales Incentive Plan Knowledge to achieve top commission tiers by upselling products based on root cause diagnosis of client needs.

Lead Animal Care Technician January 2020 – January 2023

PAWS ANIMAL SHELTER, URBANA, OH

Delivered critical status updates to management via Outlook and Microsoft Word, ensuring seamless communication across the organization.

Navigated daily schedules to prioritize complex care tasks and technical support protocols for residents.

Performed daily troubleshooting for facility upkeep and animal care to maintain a positive brand reputation and environment.

Managed dietary requirements and logistics for the entire shelter, requiring high attention to detail and root cause diagnosis for nutrition issues.

Administered daily medications following strict technical support guidelines and safety protocols.

Waitress January 2007 – January 2009

APPLEBEE'S, TROY, OH

Delivered high-quality consumer interactions, providing product consulting and guidance on menu items to enhance the customer experience.

Managed and directed wait staff operations to ensure smooth service delivery and consistent brand perception.

Facilitated service setup and troubleshooting of inventory levels during high-volume shifts to ensure operational excellence.

Customer Service Representative January 2002 – January 2007

CRAYEX CORPORATION, PIQUA, OH

Resolved complex consumer inquiries and complaints by performing root cause diagnosis and providing effective solutions.

Managed inbound call volume and returned calls promptly to maintain high levels of consumer satisfaction.

Diagnosed and addressed all customer complaints, ensuring technical support needs were met with high accuracy.

Developed deep product line knowledge to deliver accurate product consulting and assist customers in selecting appropriate solutions.

Coordinated with shipping departments to navigate and meet customer-specific requirements and warranty support needs.

Education

Associate Degree in Business Management (Human Resources) January 2025 – Present

Clark State College, Springfield, OH

Associate Degree in Business Management January 1998 – January 2007

Edison State Community College, Piqua, OH

Additional Skills

Contact Center & Customer Service: Contact Center Operations, Inbound Call Management, Customer Experience Optimization, Product Consulting, Warranty Support, Consumer Interaction Management, Brand Perception Management

Technical & Troubleshooting: Technical Support, Troubleshooting, Root Cause Diagnosis, Problem Resolution, Software Navigation

Tools & Productivity: Microsoft Office, Outlook, Microsoft Word, Sales Incentive Plan Knowledge

Professional Leadership: Strategic Task Prioritization, Team Leadership, Interpersonal Communication, Operational Logistics, Self-Management

Contact this candidate