Senior Client Experience Leader and Trainer
Resume:
Doris Abramson
Hillsborough, NJ 08844
*****.********@*****.***
Experienced, Innovative, High-Touch Client Experience Specialist/Client Services Manager with diversified exposure, a track record for meeting delivery, quality, productivity and customer satisfaction metrics with demonstrated success in:
Full Client Life Cycle Support Customer Advocacy
Managing Multiple Concurrent Priorities Process Improvements
Cross Functional Collaboration Expediting Problem Resolution
Microsoft Office, Access, Kolander, Simply Coach, Proprietary Client Database (REATA)
REA – Relocation & Career Coaching 1999-Present
Senior Client Engagement Specialist/Client Services Manager
Successfully manage full client engagement lifecycle (from initial outreach, follow up, reminders of benefits, documentation) assuring compliance to individual program specifics and client satisfaction.
Trained and mentored new hires and co-workers resulting in greater productivity and employee retention.
Created and implemented innovative process improvements that increased efficiency and client engagement.
Collaborate cross functionally to research issues, achieving a track record for expediting problem resolution and maintaining high customer satisfaction.
Partnered with Marketing and Sales Leadership to create and present corporate training to Partners that significantly increased product understanding and resulted in increased sales.
Resume of Doris Abramson
Hillsborough, NJ 08844
973-***-**** • *****.********@*****.***
Bayer Travel Services, Morristown, NJ 1995-1999
Manager- Executive Travel Consultant
Initiated and managed travel department for Senior Management Team (planned and coordinated domestic and international) achieving high marks for efficiency, resourcefulness, professionalism and customer satisfaction.
Provided concierge services to the leadership teams of the Consumer Care Division and visiting Executives.
Abramson Business Support Services 1990-1995
Business Support Specialist - Freelance
Conducted and compiled market research that effectively determined consumers’ purchasing habits and trends enabling direct marketing to the individual customer needs.
Designed and developed a customer service system including tracking, logging in customers and following up that effectively reduced customer complaints.
Proofread manuscripts for a major educational publishing company resulting in faster time to market with outstanding accuracy and high editor satisfaction.
Provided outside Sales Consulting (Identified targets, accessed needs, planned and researched options), for a growing travel agency that significantly increased customer base, market share and revenue.
Marketing Services Coordinator, D. Van Nostrand Company, New York, New York
Executive Assistant, D. Van Nostrand Company, New York, New York
Psychology, Brooklyn College, Brooklyn, New York
AA, Humanities, Kingsboro Community College, Brooklyn, New York
Diversity, Equity & Inclusion, Partner Compliance, Apollo Training, United Airlines (Booking System)
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