Disaster Recovery and Public Help Specialist Manager

APRIL DYSE

Customer Service Management

601-***-**** *****.****@*****.*** Sumrall, United States

EMPLOYMENT HISTORY

Disaster Recovery Specialist at U. S. Small Business Administration

• Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program. • Preparing written responses to email inquiries received through SBA's disaster customer service mailbox. • Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email. • Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process. • Accepting borrower payments using online payment processing tools. • Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and documents. Individual Assistance Program Specialist at

Department of Homeland Security

• Provided administrative assistance to managers and applicants applying for FEMA programs. • Manage daily registration regarding scheduling, verification process, review eligibility and coordinate support to the executive leadership. • Conduct thorough verification process, and review previous decision of applicant eligibility and makes recommendation for improvement in the effectiveness of the application. • Provide the best level of service to applicants applying for FEMA programs; communicate the case status and confirm that survivors understand the disaster assistance programs and process.

• Develop partnership with the states, voluntary organizations, private sectors, and other federal agencies that are delivering assistance to survivors. • Provide applicants with proper referrals to other federal, state, local agencies, voluntary organizations, and faith based organizations.

Co-Owner and Office Manager at Community Care

Transportation

• Maintain the financial records for the company • Record financial transactions and bill payments • Processing payroll and time sheets through Quick Book • Input all trip logs accurately into the system for payment

Administrative Professional Level III at Joint Forces Training Center

• Worked as a Department of Defense Civilian in soldier pre- deployment preparations supporting U.S. Army worldwide operations including Iraq and Afghanistan. • Performed daily coordination with military commanders, government officials and Raytheon/CSC management to ensure virtual simulation training met or exceeded administrative protocol. • Awarded, as per requirement, a security clearance from the U.S. National Security Agency, NSA, due to position mandated the safeguard and SUMMARY

Experienced professional with a background in

disaster recovery, administrative support, and

office management. Skilled in customer service,

data entry, and financial record maintenance.

Authorized to work in the US for any employer.

EDUCATION

Certification in Medical Device Sales

Medical Sales College

Bachelor of Science in Psychology

William Carey University

Phlebotomy Certification in

Phlebotomy Our Time Is Now Career

College

High School Diploma Sumrall High

School

protection of sensitive material. • Obtain data collection to create an electronic and hard copy soldier database for in-processing, training execution and training conclusion/out-process including soldiers' demographics for senior military database and record departments.

• Oversaw and performed monthly on-site U.S. Government property inventories and maintain highly accurate accountability records. Inspected condition and function of property to ensure reliability. • Primary administrative assistant to the senior tristate area manager who oversaw sixty plus DOD technical contract employees including hundreds of high dollar U.S. Army air/ground virtual simulation systems. • Performed technical reviews to ensure contract and government requirements were met by personnel. Assisted in selection and hiring process. • Respond to multiple sources of internal and external communications to ensure actions and suspenses are met.

Case Manager at Open Wings Outreach Care LLC

• Interview clients to determine appropriate treatment plans, designed specifically for that individual • Assist clients with obtaining their GED, technical certification or furthering their educational level • Experience working with person in crisis • Ability to motivate others toward achieving goals • Knowledge of community resources and counseling/social work practices with substantial risk populations • Maintain caseloads of at least 20 Receptionist at Hattiesburg G I Associates of

Hattiesburg

• Responsible for ensuring that each patient has outstanding experience by creating and maintaining a friendly environment. • This process includes greeting and acknowledging each patient, in person or via phone, in a friendly yet professional manner. • Entering accurate demographic and insurance information for each patient. • Answering multi phone lines and take messages for the nurses and doctors. • Collect co-pays/payments for insurance purposes and post charges and payments.

SKILLS

Excel Microsoft Word Clerical Experience

Customer Service Data Entry Email Marketing

Quality Control Phone Etiquette Time Management

Basic Math Office Experience 10 Key Calculator Typing Microsoft Office Social Work Office Management

Multi-line Phone Systems Data Collection

Case Management QuickBooks Payroll

Microsoft Powerpoint

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