Customer Service & Administrative Support Specialist

Aaliyah Estelle

609-***-****

******.*******@*****.***

Professional Summary

Dedicated and reliable customer service professional with 5+ years of experience supporting clients, resolving issues, and maintaining positive relationships in fast paced environments. Skilled in communication, problem solving, and providing high quality service across healthcare and administrative settings.

Core Skills

• Customer Service & Communication

• Administrative & Clerical Support

• Patient & Client Assistance

• Appointment Scheduling & Coordination

• Inventory & Supply Management

• Problem Solving & Multi Tasking

• Team Collaboration & Support

• Hospitality & Front Desk Operations

Professional Experience

Shore Cancer Center, Somers Point, NJ — Essential Outpatient Services (Nov 2020 – 2023)

• Checked in 60–100 patients per day, verified insurance, and updated records.

• Scheduled appointments and coordinated patient flow.

• Provided hospitality support and assisted patients with mobility needs.

• Supported medical staff with consults and daily operations.

AtlantiCare Primary Care — Medical Assistant Support (Aug 2024 – Nov 2025)

• Assisted with patient intake, documentation, and form completion.

• Supported clinical staff with vitals, testing, and patient prep.

• Maintained room readiness and managed supplies.

• Provided administrative and patient service support.

Homewatch CareGivers of Cape May — Companion Care Provider (May 2025 – Dec 2025)

• Assisted clients with daily living tasks and meal preparation.

• Provided transportation to appointments and activities.

• Offered companionship and supported client well being.

Education

Oakcrest High School, Mays Landing, NJ

High School Diploma (2016–2020)

Medical Assistant Apprenticeship — completed

Atlantic Cape Community College

Some college coursework completed

BLS Certified

Volunteer Experience

• Participated in community memorial flag placements

• Helped host Veterans Day events

• Assisted with HR related volunteer tasks

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