Logistics Dispatch Coordinator and Customer Service Specialist

Ravneet Kaur

**** ***** ******, *******, *******, Canada

Phone: 226-***-**** Email: ***********@*****.***

Professional Summary

Detail-oriented professional with experience in logistics coordination, dispatch operations, and customer service in fast-paced environments. Skilled in managing driver schedules, coordinating shipments, handling inbound and outbound customer calls, and maintaining accurate operational records. Known for strong communication, organization, and problem-solving skills.

Core Skills

Dispatch coordination and scheduling

Driver communication and fleet support

Customer service and call handling

Inbound and outbound call management

Problem solving and conflict resolution

Organization and time management

Team collaboration and communication

Computer and office software skills

Work Experience

Dispatcher / Driver Manager – Onfreight Logistics

Windsor, Ontario 3 Years

Coordinated daily dispatch schedules and assigned loads to drivers.

Maintained regular communication with drivers to monitor routes, delays, and deliveries.

Ensured timely pickup and delivery of shipments while resolving operational issues.

Maintained dispatch records and updated transportation management systems.

Collaborated with internal teams to ensure smooth logistics operations.

Dispatcher – Transit Logistic Solutions (TLS)

Windsor, Ontario

Coordinated daily truck dispatch schedules and assigned loads to drivers.

Maintained communication with drivers regarding pickup times, delivery status, and route updates.

Monitored shipments and ensured on-time delivery while resolving logistical issues.

Updated dispatch records and transportation management systems with accurate load information.

Customer Service Representative – Bill Gosling Outsourcing

Call Center Operations

Handled inbound and outbound calls to assist customers with inquiries and account concerns.

Provided professional customer service and resolved issues efficiently.

Maintained accurate records of customer interactions and updates in the system.

Followed company policies and call center procedures to ensure service quality.

Built positive customer relationships while meeting performance targets.

Education

International Business Management – Logistics Systems

St. Clair College, Windsor, Ontario

2019 – 2020

Bachelor of Arts (Advertising, Sales Promotion & Management, Office Management and Secretarial Practice)

Mata Sundri College – University of Delhi

2015 – 2018

Languages

English, Hindi, Punjabi

References

Available upon request

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