Dynamic Customer-Focused Sales Professional

MOLY BASSEY Q

Scarborough ON M*E *Y* ¢ 437-***-**** « ********@*****.***

PROFESSIONAL SUMMARY

SKILLS

* Professional Demeanor * Strong compute skills, with high accuracy.

Building rapport /Client Relations Exceptional phone manner and ability to

* Policy and Procedure Adherence multi-task under pressure.

« Excellent written and oral English

communications skills.

Work EXPERIENCE

Sales Associate, 10/2023- Current

Ofuure Fashion - Toronto, ON

Prepared merchandise for sales floor by pricing or tagging.

Streamlined processes within the store's operations by organizing merchandise layouts for

easy access.

+ Developed strong rapport with customers and created positive impression of business.

* Minimized wait times for customers during peak hours, maintaining a high level of

customer satisfaction.

* Download eCommerce Orders ona daily basis.

+ Fulfill Orders: pick, pack, generate labels and schedule pickups for orders.

Customer Service Manager, 03/2018 - 09/2023

Moly Clothing And Accessories - Calabar Nigeria

Researched and corrected customer concerns to promote company loyalty.

* Collaborated with sales teams todevelop tailored solutions for prospective clients,

resulting in increased revenue generation opportunities.

Used industry expertise, customer service skills and analytical nature to resolve customer

concerns and promote loyalty.

+ Followed through with client requests toresolve problems.

Office Assistant, 04/2012- 08/2018

Zenith Bank PLC - Nigeria

RESPONSIBILITIES:

« Assisted in duplicating documents, folding taller slips, navigating costumers through

various offices.

Provided high quality customers services, including phone, email, written and in-person

communication.

* Maintain high standards of ethics, integrity, objectivity, and expertise while responding to

customer inquiries.

Perform general administrative duties such as data entry, filling, scheduling and

confirming appointments.

* Provided banking hall in-person, customer service and client support.

EDUCATION

Bachelor Of Management

University of Calabar - Calabar Nigeria

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