Customer Service Specialist with Dispatch Experience
Resume:
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CONTACT
Tracy, CA *****
**********@*****.***
SKILLS
• Efficient at task prioritization
• Professional and courteous demeanor
• Research and Analytical Skills
• Meticulous attention to detail
• Strong self-leading skills
• Strong organizational skills
• Ability to learn computer programs
• Travel coordination
• Accurate data entry skills
• Highly efficient and productive
• Proficient in Microsoft Office
programs
LANGUAGES
Mien
Native or Bilingual
CERTIFICATIONS
Medical Terminology
Highly motivated and dedicated professional looking to obtain a challenging position in which my skills will be an asset to the company. Skilled in communication, multitasking, and problem-solving, with a proven track record of success in customer service and operations roles. With expertise in anticipating professional needs and proactively identifying and resolving problems. Confident in the ability to collaborate with cross functional teams to solve complex, high-stakes problems. WORK HISTORY
March 2023 - Current
Dispatcher UNIFIED DELIVERY & LOGISTICS
• Providing customer service and addressing customer concerns and questions, maintaining in-depth knowledge of company policies to minimize need to redirect calls.
• Locate/research information using multiple systems/technologies.
• Creating and managing detailed logs requests and necessary assignments (type of order, time, location, etc.)
• Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
• Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
• Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
October 2020 - February 2023
Warehouse Operational Administrator BEST BUY
• Enters, verifies, maintains, and corrects data on computer or hand-held scanning device.
• Uses Microsoft Office programs, Workforce Management System programs, order management systems, and various web applications.
• Completes DDC reports. This includes detention logs, product audits, receiving variance logs, trailer shipping logs.
• Communicating daily through emails and phone with warehouses, stores, and customers to coordinate product movement, customers order, etc.
• Verifies, maintains, and audits issue tracker entries concerning vendor appointments, shipment quality, damage, and third-party labor delivery issues.
• Generates shipping, delivery, customer pickup, and Best Buy direct labels for warehouse processing.
• Releases merchandise to customers and carriers.
• Processes receiving trailers, store requests for goods not for sale, and vendor displays.
• Receives and creates transfers to send to stores.
• Records all third-party labor claims and damages. JANELLE SAETURN
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
January 2020 - September 2020
Interpreter HANNA INTERPRETING SERVICES, Spring Valley, CA
• Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
• Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
• Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently. January 2016 - July 2020
Manager Misses J, San Leandro, CA
• Demonstrating patience and courtesy in any circumstances to maintain current clients.
• Keeping track of invoices and data entry using QuickBooks, work calendar and book receipt.
• Maintaining a working knowledge of federal regulations and local ordinances related to work.
• Timely processing and shipping of online orders, building long-lasting relationships with clients through dedicated follow-up and problem- solving.
• Provided exceptional customer service to customers, increasing customer loyalty.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
EDUCATION
May 2011
Associate of Arts Psychology, Social Science & Liberal Arts College of Alameda, Alameda, CA
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