Medical Billing and Coding Professional Resume

Diearro Middlebrooks

** ****** **** **** ******, GA 30104-2367 678-***-**** ********@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by leadership, retail, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Academic Honors Recognition / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Lead by example and set high standards for performance.

Work well in team-based environments with emphasis on quality, performance, and accountability.

Actively participate in learning opportunities and adapt to new environments.

Communication Platforms – Zoom, Google Meet, and MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2026

Introduced to the following concepts:

Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.

Electronic health records systems and healthcare claims preparation and submission processes.

Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.

Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.

HIPAA rules and regulations related to patient information privacy and security.

WORK EXPERIENCE

Conn's Home Plus - Douglasville, GA 10/2021 – 08/2024

Warehouse Lead

Supervised 12 employees, created schedules, organized shipments, reported damage, and completed write offs.

Contacted customers and suppliers and administered inventory flow through coordinating between vendors and warehouse for assurance in adherence to production standards and sale metrics.

Observed employee attendance and resourcefulness through engagement processes and implement corrective action.

Enforced safety protocols and audited safety measures and standards to replicate OSHA standards.

Inspected inventory for damage and maintained records of company equipment for safety and service mandates.

Arranged monthly preventive maintenance services for equipment with esteemed technicians.

Assisted in general warehouse duties, sanitation tasks, and loaded, unloaded, and fulfilled orders.

Attended quarterly leadership meetings to discuss process.

Whole Foods – Atlanta, GA 05/2016 – 10/2021

Assistant Team Lead / Key Holder / Customer Service – Retail

Monitored staff of 20 representatives, trained new hires, created schedules, processed payroll, assisted other departments when needed, and ensured adherence to employee handbook and job responsibilities.

Opened and closed store, sought innovative ideas to help improve current strategies, loaded and unloaded delivery trucks, and counted inventory.

Performed troubleshooting on production equipment as required.

Retained and strengthened new and existing clientele by analyzing current needs and wants.

Completed weekly KPIs and audits to display production and signal areas to implement process improvement.

Compiled metric targets and developments to aid in satisfaction of ongoing productivity.

Fostered positive relationships, responded to inquiries, and delivered excellent customer service.

Coca-Cola United – Carrolton, GA Warehouse Lead 06/2012 – 05/2016

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