Customer Service Data Entry Remote
Resume:
Tamera Crouthamel
Philadelphia, PA
************@***.***
Professional Summary
I have been working remote for 8 years and need to look for a new position due to the fact that I have recently been diagnosed with a vocal cord paralysis and I am unable to spend my entire shift on the phone.
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Conifer Health Solutions-Remote
May 2024 to Present
Handling incoming calls, faxes,emails from clients checking to see if insurance companies required pre- authorization for all types of medical procedures. If auth needed would write up information and send to our nurses for them to see if approved or not. Follow through with client until completed. on phones most of shift.
Customer Service Representative
Insight Global
November 2023 to May 2024
CSR for Conifer Health-remote position
Data Entry/Research
Insight Global (JLL)-Remote
August 2023 to September 2023
Temporary project work. I entered vendor invoices into Excel spreadsheets and created new spreadsheets with updated
information. I researched several excel sheets to acquire updated information on important details of the vendor and invoice information to be sent to the AP department to be processed. Matrices Updates/Inquiries for Flowers Bakery
Insight Global-Remote
January 2023 to July 2023
I work off spreadsheets and reports of Flowers sites that need primary vendors. Using BPM, I search for vendors in the scope of work needed. This includes calling Vendors and verifying the scope of work they perform and their coverage areas. Once verified with vendor that they can provide services, we handle the entering of Primary vendors into BPM for all scopes of work per Flowers sites. Certain scopes of work need GM input on which Bakery and Satellite locations require services. Once received we update in BPM. I also handle any special projects given to me from manager. This includes helping as a coordinator when needed. Service Coordinator
Aramark Facilities- My Eye Dr.-Remote
July 2022 to December 2022
Coordinator for a new project with MED. Creating spreadsheets and completing service orders that we verify responsibility thru Prolease. I have excellent communication with vendors and always have a positive attitude. I am organized and feel that follow up is one of the most important things to be done to make sure everything is being handled correctly. I maintain records and documentation of service requests and utilize work order management system to track service order activity. Project Coordinator-Trainer
Aramark Facilities-Remote
September 2021 to July 2022
Along with all previous duties, I also handle all training of new backlog coordinators. I also handle Quality Control for vendors and techs. I have excellent communication with vendors and always have a positive attitude. I am organized and feel that follow up is one of the most important things to be done to make sure everything is being handled correctly. I manage and maintain records and documentation of service requests and utilize work order management system to track service order activity. I was part of a large project dealing with Client
Escalation of overdue service requests on several of our client’s residences. This entailed quick and thorough work to get vendors scheduled, client approval and expedite completion. I also handle priority service order requests.
Service Coordinator for Aramark
Insight Global-Remote
July 2021 to September 2021
I performed a variety of duties related to dispatch and scheduling. As a backlog coordinator I handled service orders that were over 30 days, so time was very important to make sure the work was completed quickly. I received requests by phone and email for services needing to be done at client’s residences. This included prioritizing and coordination with vendors and techs to make sure all service orders were completed in a timely manner and up to the high standard we promise. I provided excellent customer service with vendors, clients and team members. I handled any other duties assigned to me by manager. I began training new employees and was hired on permanently with Aramark. Contact Tracer
Insight Global-Remote
August 2020 to June 2021
I work as a contact tracer for the PADOH. I started in outbound calls and now I am in inbound. Not only do we handle all incoming calls as tracers for covid-19 we also take calls for travel protocol, vaccine information, positive case reporting which we email information to proper county for business/Schools or to correct department at PADOH as well. We deal with everyday changes and updates of information policies all dealing with the department of health and Covid-19. It is a challenging position, but I enjoy talking with the wide variety of consumers that we deal with daily. Although on inbounds, I can handle outbound calls and call backs as well which does happen daily. I work from home and I am looking for the same type of position. We communicate through Slack and email and document in Genesys Workplace and Sales Force as well. I have experience in share point and one note as well. We use Verizon one talk for all calls made and received. We record our hours in E-recruit and use Ultipro payroll systems. We deal with confidential information every day, so I am well informed about HIPAA laws and dealing with minors. I have excellent people skills with not only consumers but teammates and supervisors as well..
Administrative Partner
Lehigh Valley Health Network-Allentown, PA
March 2019 to July 2019
I handled all incoming calls, assembling and tearing down charts and keeping charts filled with paperwork for nurses. Called in patient consults and consults for staff Doctors. Proficient in EPIC software in handling admissions, transfers and discharges. Filled in white boards for patient’s therapy schedule daily. Keep glove and hand sanitizers filled throughout units. Handled 2 units, one being a lock down unit. Downloaded telemundo pictures and scanned all pertinent paperwork into patient’s charts. Physician Office Assistant
Wellspan Pulmonary and Sleep-Lancaster, PA
December 2017 to July 2018
Greet and register patients for check in. Verify all information is correct and up to date. If new patient, make sure they have all paperwork and updated insurance scanned into chart. Collect copays and answer any questions that I can. When visit is complete, I schedule all tests that need to be done and schedule any future appointments. I fax all pertinent paperwork to correct facilities. Answering phones which can be patients calling to schedule appointments, tests, or calls needing to be transferred to proper department. Perform end of day batch control and deposit. Medicine Rehabilitation Tech
Wellspan Ephrata Hospital-Ephrata, PA
March 2017 to December 2017
Assisted all therapists with the daily treatments and evaluations of patients throughout the hospital and Acute Rehab Unit. Set up room for group therapy and assisted with the sessions. Ran revenue reports and filled them out daily along with tracking temperatures on Hydroculators, Frig and freezer. Implemented a system to keep track of all loaned out equipment. Kept gym cleaned and all supplies stocked.
Nursing Assistant
WellSpan York Hospital-York, PA
July 2016 to March 2017
Hourly patient rounding, vitals, blood sugars. Serve and assist with meals, removal of IV's, emptying of all output and recording of all input and output. Offer and carry out all levels of patient care. Acquire urine and stool for testing. Change linens, ambulate patients, empty trash and linen bins. Give out snacks and ice waters. Update white boards and give report at change of shifts. Answer questions of patients and family and keep them informed to best of my ability. Administrative Partner
Lehigh Valley Health Network-Allentown, PA
June 2015 to December 2015
I handled all incoming calls, assembling and tearing down charts and keeping charts filled with paperwork for nurses. Called in patient consults and consults for staff Doctors. Proficient in EPIC software in handling admissions, transfers and discharges. Because I was trained in past position, I also helped nursing staff with vitals, toileting, ADL's, bed changes, turning and ambulating. Answered call bells and passed out ice waters on my shift.
Customer Service Representative
Millard Refrigeration-3955 Ruppsville Road Fogelsville Pa 18105 Handled the needs of several customers from placing orders, filling orders, shipping orders and all troubleshooting till complete. Used all office equipment including copier-fax-scanner. Used computer and email for communicating with customers.
Answered multi-line phones and greeted customers.
Education
Business (High school Diploma)
Kutztown, PA
Skills
JavaScript Documentation review Allscripts HIPAA Highly Proficient Responding to customer situations with sensitivity-Highly Proficient Client interaction via phone calls Medical terminology Phone communication Epic Software (4 years) Customer Support (3 years) Microsoft SharePoint Computer skills Customer Service (10+ years) Data sorting Hospital Experience (4 years) Microsoft Office (3 years) Proofreading Microsoft Teams Order entry Microsoft Outlook Productivity software Analysis skills Computer operation Home health Data filtering CRM software UltiPro Call Center Customer service Excellent Customer Service Skills
(10+ years) Customer Care (3 years) Medical Office Experience (2 years) EMR Systems Microsoft Word Long-term care facility experience Live chat Office 365 Outlook Mail (5 years) Google Docs CSR Quality control Order Management System Data conversion Manufacturing Data verification Typing - Average typing speed (1-60 WPM) Data deduplication Project coordination Construction scheduling Medical coding Quality assurance Care plans Recruiting Data management Home Care
(1 year) Assessments through Indeed: Customer Focus & Orientation Multi-line Phone Systems Epic Highly Proficient Responding to customer situations with sensitivity- Highly Proficient Critical Thinking -Highly Proficient Using logic to solve problems- Full results: Highly Proficient Customer Focus & Orientation Hospital experience Typing
(10+ years) Windows Medical Office Experience Filing Google Suite Microsoft Excel Microsoft Office Medical administrative support Supervising experience Data entry in Excel Patient monitoring Salesforce Data entry - Data entry experience (16-20 years) Organizational skills Copier-fax-printer (10+ years) Vital signs Microsoft Access
Languages
• English
Certifications and Licenses
Driver's License
CPR Certification
AED Certification
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