Case Manager

SUMMARY OF SKILLS

Extensive experience in assisting with clinical procedures, including minor and major surgeries, and managing patient care before, during, and after medical interventions.

Skilled in conducting patient interviews, taking medical histories, and educating patients on treatment plans, ensuring a high level of patient care and satisfaction.

Proficient in maintaining accurate medical records, managing electronic medical records (EMR) systems, and documenting patient information with precision.

Developed and implemented patient safety protocols, reducing post-surgery complications and ensuring compliance with healthcare regulations and standards.

Competent in analyzing clinical data, preparing comprehensive reports, and contributing to clinical research initiatives.

Experience in monitoring and documenting adverse drug reactions and ensuring compliance with pharmacovigilance regulations.

Proven ability to collaborate with healthcare teams, including physicians, nurses, and administrative staff, to deliver high-quality patient care.

Adept at using various healthcare software and tools, including EMR systems, CCM software for public health data management, and diagnostic equipment.

PROFESSIONAL EXPERIENCE

Customer Service Representative Ministry of the Solicitor General (Raise) Dec 2024 to Present

Case Manager/ Team Lead (Raise) Halton Public Health. Jan 2021 – May 2023

Coordinated a team of Case Managers, ensuring accurate and timely Client data collection and management using CCM software.

Conducted detailed Client interviews to gather medical history, side effects, and demographic information, ensuring comprehensive case assessments over the phone.

Analyzed test results and patient symptoms to determine the course of action, contributing to effective patient management and timely interventions.

Managed and reported risk exposure findings to Ontario Public Health, supporting public health initiatives and ensuring data accuracy.

Adverse event reporting, QA of case files and medical information.

Clinical Assistant The Queen Clinic, Mississauga Dec 2019 – Apr 2020

Ordered and interpreted diagnostic tests, including x-rays, CT/MRI scans, and blood work, providing critical support in diagnosing and managing patient conditions.

Diagnosed common illnesses such as chronic pain, diabetes, and asthma, and prescribed medications under the supervision of a physician, enhancing patient care.

Provided patient education on disease prevention and treatment plans, ensuring patients and families were well-informed about their health conditions.

Clinical Assistant Cornerstone Medical Centre, Brampton Jan 2014 – Nov 2019

Conducted thorough patient assessments, including medical histories and physical examinations, using EMR software for accurate documentation.

Assisted in non-invasive procedures such as cortisone joint injections, contributing to pain management and improved patient outcomes.

Educated patients on health maintenance and preventive care, fostering a better understanding of their health and treatment options.

Clinical Assistant Abbey Medical Centre, Oakville Jan 2010 – Feb 2014

Completed comprehensive health assessments and recorded data in EMR, ensuring accurate patient records and streamlined care coordination.

Monitored patient conditions and facilitated timely referrals to healthcare services, ensuring continuity of care.

Collaborated with physicians to develop and implement individualized treatment plans, addressing patient-specific needs and promoting recovery.

Sleep Lab Technician Oakville Sleep Clinic, Oakville Jan 2009 – Nov 2009

Reviewed history, physical information, medications, procedure request, and study protocol, completed and verified documentation and demographics.

Performed appropriate physiologic calibrations to ensure proper signals and adjust, if necessary, performed routine positive airway pressure (PAP) mask fitting.

Accomplished polysomnographic data acquisition while monitoring study-tracing quality. Documented routine observations, including sleep stages and clinical events, adverse events.

Plastic Surgery Specialist Evangelical Hospital, Egypt Jun 2006 – Dec 2008

Provided preoperative, intraoperative, and postoperative care, ensuring patient safety and comfort throughout the surgical process.

Performed a variety of surgical procedures, including aesthetic and reconstructive surgeries, while adhering to established medical protocols.

Implemented safety protocols and maintained high standards of patient care, reducing the risk of complications and enhancing recovery outcomes.

EDUCATION

General Surgery Diploma Cairo University, Egypt 2006

Bachelor of Medicine and Surgery (MD) Cairo University, Egypt 1999

CERTIFICATIONS AND LICENSES

ACLS (Heart and Stroke Foundation of Canada – 2024)

NAC OSCI Exam (Medical Council of Canada – 2023)

Certificate Introduction to Contact tracing, Certificate case interviewing (Public Health Ontario – 2021)

Personal Health Information Protection Act, AODA Certificate, Certificate Ontario Government support & IT (Ian Martin Group - 2021)

Certificate Case Management (John Hopkins University - Feb 2021)

Surgical Assistant – Certificate #13-465 (American Board of Surgical Assistant – 2013)

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