Computer Imaging and Asset Control Specialist Resume Title

Scott Jessee **** SE ***th Ave, Beaverton, OR, ***78 541-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Experienced IT professional with 15+ years of hands-on experience supporting enterprise environments, specializing in technical support, networking, system deployment, and endpoint management. Proven ability to troubleshoot complex hardware, software, and connectivity issues while delivering excellent customer support in fast-paced environments. Experienced with SCCM and Intune for imaging, application deployment, and asset management, as well as large-scale Windows migrations. Strong background in Windows network administration, Office 365 administration, and cross-team collaboration to resolve technical issues.

PROFESSIONAL EXPERIENCE

Infosys – Contract - Intel

Technology Analyst Oct 2021-Feb 2026

• Supporting Winclients in multiple fabs, including cleanroom environments

• Building and installing desktop controllers for Tools

• Interfacing with NUC-G Marketing Team for product configuring and shipping

• Windows software licensing and key management

OHSU Hospital, Portland, OR

Field Technology Analyst, Contract April 2021-Sep 2021

• Integrated solutions to client WiFi issues for all campuses.

• Interfaced with networking department to solve wireless issues.

• Perform WiFi site surveys.

Kivu Consulting - Contract

Post Breach Remediation Technician Oct 2020-Nov 2020

• Performed forensic imaging on multiple computers and laptops.

• Prepare and image approximately 2500 computers for a Hospital in southern Oregon.

• Replace hard drives and remove memory and hard drives from about 800 computers. KBFCPA’s - Contract Oct 2019-Aug 2020

IT Helpdesk Specialist III

• Supported 120 Employees for computer, network, and phone usage through phone, remote and in person interactions.

• Administrator for Office 365, Windows accounts CCH Accounting applications, WebEx, and Cisco phone system.

• Implemented project to recover and insert BitLocker keys for laptops and inserted into Active Directory. Daimler Trucks North America - Contract Feb 2019-Aug 2019 Windows 10 Refresh Coordinator

• Scheduled and coordinated 4-6 technicians performing computer refreshes and pick-ups across multiple locations.

• Analyzed and extrapolated data from various sources to generate candidates for computer and Warranty refreshes.

• Used SCCM/Intune to Manage software installations and Licensing Bonneville Power Administration - Contract Nov 2017 – Feb 2019 Field Support Technician

Scott Jessee 4500 SE 197th Ave, Beaverton, OR, 97078 541-***-**** *********@*****.***

• Used SCCM to manage and report on software compliance and to push installations.

• Ran and helped edit PowerShell scripts

• Support types include deskside, remote and phone. Dameware used as remote-control software. Intellinet / Cadmus Group, Inc. - Contract May 2016 - Sep 2017 Desktop Support

• Worked on a team of 3 desktop support for approximately 500 employees and 15 locations.

• Helped develop SCCM policies for device, password and application management

• Migrated MS Office 2016 to Office 365.

Bonneville Power Administration - Contract May 2015 - May 2016 Desktop Support

• Dedicated tier 2 support for Financial Department for hardware and software, about 200 users.

• Consulted with clients to determine hardware and software needs and justification for each.

• Laid groundwork to start deploying SCCM packages Enterprise wide in a High Security work environment. Linn Benton Lincoln Education Service District Jan 2001 - Jan 2015 Desktop Support Lead / Software Support/Network Technician

• Maintained 200+ desktops and laptops for hardware and software at LBLESD for 3 years. 250 machines in Central Linn School District for 3 years, 200 systems in Monroe School District for 3 years.

• Supported 6+ outlying locations for hardware and software. All support consisted of phone, remote access and personal interaction.

• Developed training materials to teach District staff various software packages, including: MS Office 2000, WordPerfect Office, NetWare and Lotus Notes.

TECHNICAL SKILLS

• Hardware: PC, Mac, Dell Servers, Printers, RMA processes, Tape Drives, Wyse Thin Clients, Dell, Lenovo, HP laptops, VOIP phones, Conference room A/V equipment.

• Operating Systems: Windows 9x, 2000, XP, Win 7, Win 8, Win 10, Win 11, IOS, Server 2003, 2008, 2012, 2016, OS X, Novell, Linux, DOS.

• Networking: HP Switches, Netware-Zen Works, TCP/IP, Active Directory, WDS, WSUS, SCCM, InTune, Wiring cabinets, Network Administrator, Switch management and replacement, iBoss Web filter, Backup Exec 2012, VMware Workstation, VM VSphere Hypervisor 5.0, 5.5, Nagios, IP Address database management, Cisco AnyConnect VPN, Cisco WebEx, Cisco Jabber, Citrix, Maintain Network design and layout documentation, MFA, ITIL knowledge, Kaseya VSA Remote Network Management, TeamViewer, ZOHO Assist, SolarWinds Dameware, Bomgar.

• Productivity Software: MS Office 97, 2003, 2007, 2013, 2016, Office 365, WordPerfect, Visio, Outlook, Lotus Notes, Trend Micro AV, Avast AV, Macrium, System Center Endpoint Protection, Sunflower Asset Tracking, MDM Software, Mobile Iron, CCH Accounting, Skype for Business, Lync.

• Soft Skills: Critical Thinking, Decision Making, Healthcare Industry, Problem Solving, Teamwork, Integrity, Communication, “C” level Support Experience, Change Management EDUCATION

• Bachelor of Science, International Marketing, Minors in Accounting/Economics and German, 24 Semester Credit Hours Computer Science coursework, Brigham Young University, Provo, UT.

Contact this candidate