Security/Customer Service Professional (Dayshift)
Resume:
Sherron Greene
Capitol Heights, MD *****
*********@*****.***
Work Experience
PFA-1 Customer Service Representative
Maryland National Capital Park and Planning Commission - Upper Marlboro, MD March 2023 to Present
Provides Customer Service support for the agency WWOW program located in the NRLS Division. Duties include event setup,ticker sales and operations throughout various locations within the Maryland National Park and recreation facilities.
Security Officer
S & K SECURITY CONSULTANTS - Washington, DC
October 2016 to February 2019
Monitored CCTV cameras to prevent unlawful entry of non residents. Performed hourly patrols to ensure residents safety and security. Kept daily date and time stamped log of all visitors via government issue ID and signature. Enforced all rules and regulations for the use of building multipurpose room and building facilities.
Special Police Officer
International Spy Museum - Washington, DC
December 2014 to August 2016
# Maintained a safe and secure environment for Museum guests and the Museum collection.
# Engaged in customer service for Museum guest, while patrolling looking for security issues.
# Handled emergency procedures and follow all policies as related to Museum security standards, including radio transmission, Command Center duties, and oral communication.
# Stand for long periods of time while on patrol and while on fixed posts.
# Operating the daily activities of the museum Command Center,
# Observing the Command Center CCTV monitors, check badges, monitor all security posts, intake and disburse of museum keys, secure all exterior and interior doors, monitor phones take daily reports of overall museum conditions and activities.
Security Officer
Xecutive Security Investigations Group I - Mitchellville, MD June 2012 to December 2014
# Maintained a safe and secure environment for Museum guests and the Museum collection
# Maintained an activity log during my duty hours
# Patrolled parking lot ensuring permitted vehicles only parked in lot
# Enforced parking policy
# Reported all suspicious activity to the proper authorities
# Ensured visitors, customers, and staff had a safe environment Security Officer
Securities Assurance Management - Washington DC
October 2008 to May 2012
# Provided security for building, guests and property
# Assisted guests with locating appropriate offices and escorting when needed
# Assisted with emergency evacuations during fire alarms to help assure no one was injured
# Completed daily safety reports as well as shift reports
# Conducted continual roving patrols of property checking exterior doors, parking garage levels, as well as interior levels.
While with the same company I also worked at Washington DC Public Schools
# Conducted handheld wand scan as well as walk thru magnetometer scanners
# Checked visitors in per protocol
# Conducted perimeter checks
# Assisted with other duties and responsibilities that the client requests Materials Handler (Contractor)
Library of Congress - Washington DC
November 2002 to March 2008
# Examined, sorted and shipped in accordance with the procedures and guidelines for the deacidifacition process
# Verified book information such as title, and status code before updating the libraries Voyager system
# I evaluated and prepared routine documentation as well as determined the existence of acid within pages of select books from various collections throughout the Library of Congress.
# Conducted inspections of proper condition, selection, loaded and transported materials to the proper offices for further processing
# Confirmed all books were in the proper location within the library of Congress as well as other duties assigned.
Mail Clerk/File Clerk (OA)
Securities & Exchange Commission - Washington DC
June 1996 to September 1999
# Created data bases, word documents, and excel spreadsheets
# Typed and edited all documents for the divisions Branch Chief
# Monitored time and attendance for inter-office personnel
# Answered and directed called to appropriate staff
# Stored, created and retrieved documents stored on microfiche and in paper form for inter-agency views
# Sorted, official form numbers 3,4,5 and 114 with date and time stamps to the securities and Education
Diploma
Suitland Senior High School/TESST College of Technology 2024
Skills
• CCTV
• Materials Handling
• Security
• Surveillance
• Writing Skills
• Customer service
• Clerical experience
• Hospitality
• Security
Certifications and Licenses
AED Certification
Guard Card
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