Administrative & Customer Service Professional
Resume:
Sharon L.Armstrong
Poway, CA *****
***********@*****.***
Objective
To obtain a position in the Administration/Customer Service Industry utilizing my skills and knowledge in an accurate and timely manner.
Experience
June 2023 - December 2025
AppleOne - SDG&E
● Organize, Digitize, and Index Applications and Renewals accurately.
● Keep the personal identifying information of the customers secure by redacting documents.
● Properly assign customer assistance programs to accounts according to the documentation they send in.
● Properly file documents for their proper retention period, in case of audit or a customer issue.
November 2016 - August 2022
Scripps Health - Patient Account Specialist
● Excellent Customer Service and time management skills.
● Billed claims to manage care plans, insurance carriers and government payers.
● Received incoming calls from patients, providers and insurance carriers.
● Identified problem accounts and payees, investigated and corrected errors.
● Updated/Follow up on missing account information.
● Process, post and adjust payments accordingly.
April 2010 - March - 2016
Arch Health Partners - Patient Service Specialist
● Answered phones, took detailed messages and scheduled appointments.
● Verified insurance eligibility and obtained authorizations.
● Excellent front office administration skills.
Education
Poway High School Graduate
San Diego Mesa College - Medical Office Administration Course
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