Dynamic Hospitality General Manager & Beverage Director

Jeffrey Smith

Washington, *****, DC, +1-240-***-****, *******@******.***

SUMMARY Dynamic General Manager with over 8 years of experience in the hospitality industry, specializing in bar and restaurant operations. Proven expertise in managing staff, maintaining inventory, and creating seasonal cocktail menus that enhance guest experiences. Demonstrated success in achieving P&L targets and fostering staff development, contributing to operational excellence. Ready to leverage my management skills and creative beverage direction to support your company's growth and enhance customer satisfaction. WORK EXPERIENCE

05/2025 – Present General Manager, Tiki TNT Washington Oversee all aspects of daily operations of the bar and restaurant. Assist kitchen manager as needed to optimize workflow. Responsible for recruiting, onboarding, and terminating employees. Develop weekly Front of House (FOH) and Back of House (BOH) schedules using 7shifts.

Manage inventory and procurement of dry goods, non-alcoholic beverages, beer, wine, spirits, and bar produce.

Accurately handle cash and cash drawers at the end of each day, generating corresponding reports using Toast.

12/2021 – 05/2025 Beverage Director, Junction DMV

Crafted quarterly seasonal cocktail menus for all three Junction locations across diverse markets.

Conducted weekly inventory and ordering of non-alcoholic beverages, beer, wine, and liquor at all venues.

Cultivated and maintained strong vendor relationships. Upheld profit and loss (P&L) percentages according to company standards. Recruited and trained all bar staff to ensure high-quality service standards. Acted as Manager on Duty (MOD) for opening and closing shifts as necessary.

10/2019 – 08/2021 Beverage Director, King Street Oyster Bar Washington Full-time role managing the beverage program and bar staff across four locations.

Designed seasonal cocktail menus tailored to various clientele. Developed curated wine lists to complement seasonal offerings. Trained both existing and new staff on service standards and cocktail preparation.

Scheduled bar staff to ensure optimal coverage during peak hours. Managed weekly and monthly inventory and ordering for a program representing 40% of the business.

Worked brunch, lunch, and dinner shifts in a high-volume environment. Implemented food and drink safety procedures to ensure compliance with health regulations.

Greeted guests in a timely and welcoming manner.

Verified guests’ IDs to ensure legal compliance.

Prepared glassware and garnishes for service.

Batch cocktails and create house-made syrups as needed. Opened and closed bar and restaurant as MOD when necessary. 08/2018 – 07/2019 Sales Representative, Bacchus Importers Maryland Full-time position as a sales representative for a fine wine and spirits distributor.

Provided comprehensive customer service to on- and off-premise clients across Prince George's, Charles, Calvert, St. Mary's, and southern Anne Arundel counties.

Focused on increasing sales to meet and exceed company dollar goals. Concentrated on expanding the distribution of key brands within assigned territories.

Balanced the best interests of Bacchus brands with customer needs throughout southern Maryland.

02/2018 – 06/2018 General Manager, Copperwood Tavern Shirlington Arlington Full-time role at a farm-to-table restaurant and scratch craft cocktail bar with over 194 seats.

Ensured Copperwood Tavern provided lunch on weekdays, brunch on weekends, and dinner daily.

Primarily accountable for all closing duties within the restaurant and bar. Managed daily operations and maintenance of all service areas. Responsible for hiring, training, and terminating staff to ensure a quality team.

Committed to delivering exceptional customer experiences that exceed patrons' expectations.

09/2016 – 09/2017 Bar Manager, Logan Tavern Washington Full-time role at a farm-to-table restaurant and craft cocktail bar. Attended to restaurant and bar guests' needs within a 13-seat bar and a 144-seat restaurant with patio.

Guided guests through an exceptional Logan Tavern experience. Supervised bar staff to maintain service standards. Assisted head server in overseeing and training front-of-house staff, including servers.

Managed seasonal beer, wine, and cocktail lists to align with menu offerings. Expertly paired beverages with seasonal food selections. Conducted weekly and monthly inventories of liquor, beer, and wine, ensuring overall costs remained under 20%.

Created and placed orders for liquor, beer, and wine products through local distributors.

Maintained overall cleanliness and organization of the bar area. EDUCATION

01/2010 – 12/2013 Salisbury University

Bachelor of Science, Health Education

Salisbury

SKILLS Bartending Catering

Food Safety Restaurant Management

Profit & Loss Inventory Management

Staff Training Menu Development

Vendor Relations Scheduling

Cash Handling Customer Service

Hiring Onboarding

Firing Leadership

Supervision

LANGUAGES English (Native)

CERTIFICATES WSET Level 2 Spirits, Level 3 Wine

WSET

2018

ServSafe

ABRA Manager’s License

ABRA

TIPS Certified

TIPS

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