Customer Service Specialist
Resume:
Nyasha Walters
ADDRESS
PHASE 7, LA HORQUETTA, ARIMA.
***************@*****.***
PHONE
OBJECTIVE
Passionate about customer service, I
bring a wealth of experience in
resolving inquiries and enhancing
client satisfaction through effective
communication. Adept at utilizing
CRM software for efficient data
management, I ensure that all
customer interactions are tracked and
followed up promptly. My unique
ability to foster teamwork through
training initiatives has resulted in
improved service delivery and team
EXPERIENCE
JULY 2023- FEBRUARY 2026
CUSTOMER SERVICE REPRESENTATIVE- IQOR TT-BARATARIA Managed a high volume of inbound calls and emails, maintaining a professional demeanor while addressing customer needs. Handled difficult situations with empathy and professionalism, ensuring that customers felt heard and valued
Executed follow-up procedures to ensure timely resolution of outstanding issues, improving the overall customer experience Fostered a positive team environment through encouragement and support, contributing to a higher morale within the team. Maintained accurate records of customer interactions and transactions in the database to support future service improvements. morale. With a focus on empathy and
collaboration, I strive to elevate
customer interactions and support
team success.
.
APRIL 2020- SEPTEMBER 2022
CUSTOMER CARE AGENT- DIGICEL TT- PORT OF SPAIN
Managed a high volume of inbound calls and emails, maintaining a professional demeanor while addressing customer needs. Participated in team meetings to discuss performance metrics and share best practices, contributing to a collaborative work environment. Analyze customer feedback data to identify trends and recommend strategic changes to management for service enhancement. Maintained up-to-date knowledge of product offerings and company policies to provide accurate information to customers Engaged in continuous personal development through training sessions and workshops to enhance service skills.
DECEMBER 2019- JANUARY 2020
CUSTOMER SERVICE REPRESENTATIVE –IQOR-WALLERFIELD
Assisted customers with placing orders
Delivered exceptional customer service by resolving inquiries and issues promptly Resolved customer complaints through active listening and problem-solving techniques.
Engaged in continuous personal development through training sessions and workshops to enhance service skills.
MAY 2019 – OCTOBER 2019
CUSTOMER SERVICE SPECIALIST- DIREC ONE- PORT OF SPAIN Handled inbound and outbound calls
Collaborated with team members to develop best practices for handling customer complaints, resulting in improved response times Conducted regular training sessions for new hires on customer service protocols and company policies to ensure consistent service delivery Maintained a high level of product knowledge to effectively educate customers and assist with their inquiries.
JULY 2014 – AUGUST 2017
ABDUL FATO MOHAMMED-SALES CLERK (PART - TIME) PORT-OF SPAIN
Provided exceptional customer service by addressing inquiries and resolving issues promptly to enhance client satisfaction. Assisted customers with product inquires and transactions to ensure customer satisfaction
Organized merchandise displays to ensure visibility and accessibility for customers
EDUCATION
Synergy Training Institute (2022)
Certificate in Nursing Aid
Certificate in First Aid and CPR
Certificate in Geriatric Care
Sital College (2021)
Medical Administration Assistant.
Caribbean Secondary Education
Certificate (CSEC)
English A (3)
Human and Social Biology (3)
Principle Of Business (3)
REFFERENCE
ANDRE JULIEN
POLICE OFFFICE
JEROME VIDALE
PRISON OFFICER
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