Data Administration and Operations Professional
Resume:
AMY HARRIS
**** **** ** ******* **** ******, Fort Worth, Texas 76161, 682-***-**** ***********@*****.***
Dynamic and results-oriented professional with over 20 years of diverse experience in retail management, merchandising, administrative support, and Automotive services. Proven track record of driving operational efficiency and enhancing customer satisfaction across various roles, including managing multi-store operations and leading teams in fast-paced environments. Adept in inventory management, cash handling, strategic planning and exceptional customer service. Committed to leveraging my extensive skills to contribute to organizational success and deliver exceptional results.
Skills
Excels in a fast-paced environment
Executes direction on multiple tasks at once
High energy and positivity
Ability to lead a team (large or small)
Proficient with written and oral communication
Recruiting, training, and developing others
Exceptional customer service skills
Technical Knowledge of automotive systems
Warranty and Insurance Claims
Microsoft Word
Microsoft Office
Microsoft Excel
Microsoft Teams
Power Point
Budget and Sales
RO Writer
All Data/Mitchell
Pro Demand
Fuse 5
Experience
November 2024 – current
Self Employed Mac’z Automotive Denton, TX
Co-Founder, Owner/Operator of an Automotive Repair company, specializing in mobile mechanic services, and making repair cost affordable for each and every client.
April 2024 – October 2024
Service Advisor Brakes Plus Denton, TX
Provided exceptional service to customers ensuring clear communication regarding repairs and vehicle needs. Managed service appointments, ordering and receiving parts, processed insurance claims as well as claims with extended warranty companies. Executed follow-up communication procedures, achieving and increase in repeat business and customer retention.
June 2023- April 2024
Goodyear Service Advisor/ Assistant manager
Managed customer transaction and all technician assignments to ensure streamline business. Processed warranty claims and insurance transactions optimal customer experiences. Maintained accurate records of customer interactions, history and repair orders.
March 2023-Current
Spar inc Independent Contractor 3rd Party Merchandiser
Executes any client requested tasks or projects, which could include anything from in-store verification, complete modular change, verifying on hands, ordering, and of course merchandising. This is a work on your own schedule position that heavily requires traveling.
Feb 2022- Sept 2022
Kroger Distribution Center Administrative Assistant / Logistics and Finance
Provided support to distribution facility to ensure efficient day to day operations. Maintained supplies and uniform orders for facility. I arranged and expedited meetings, travel, expense reports, and budgets. Assisted in Purchase orders, vendor orders, and vendor payments.
Jan 2014- Mar 2022
Family Dollar Store Manager / District Training Manager / Team Lead
Managed day to day operations of the store which include cash management, inventory, receiving, payroll, budgeting, meeting sales goals, and ensure store merchandising standards are met. Managed all hiring, firing, promotions, evaluations, and coaching of store associates. As well as maintain a positive sales comp
Nov 2004- Jan 2014
Walmart Assistant Manager
Managed day to day operations of the store which include cash management, inventory, receiving, ensuring store merchandising standards are met, and managing a team of associates from 50-400. Maintained evaluations, coaching, scheduling, promotions and terminations within my team of over 400. During my career at Walmart my positions were as follows: Seasonal Cashier, Lead Cashier, Customer Service Associate, Customer Service Manager, Department Manager, Support Manager, Zone Manager and then to Assistant Manager in which I ran all departments except Grocery.
Education
May 1999 - 2002
High School Diploma
Feb 2006
Walmart University Management Training
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