IT Field Engineer & Consultant with Healthcare Focus

STEVEN KIWANUKA

Nationality: Ugandan D.O.B: **th December, 1988.

Tel: +256-***-***-*** Email: ************@*****.***

PROFESSIONAL EXPERIENCE

Information Technology Field Engineer

Sanlam Life Insurance Limited August 2023 – December 2024

Oversee the installation and configuration of the Sanlam E-health One Claim Processing System.

Provide on-site support for the claims processing system at hospitals and Sanlam headquarters.

Deliver comprehensive user training for the E-health One System at both hospitals and headquarters.

Information Technology Consultant

Kampala Family Clinic November 2020 – Present

Install and configure QuickBooks 2018 on RS Server 2012; successfully manage data migration from previous systems.

Troubleshoot issues within the Local Area Network to ensure system efficiency.

Manage and maintain the overall IT systems and application functionality for the clinic.

Supervise inventory and stock management processes.

Collaborate with administrators to ensure the seamless operation of hospital records.

Information Technology Officer

Software House Limited April 2015 – June 2018

Developed and managed the ICT infrastructure, ensuring cost-effective operations.

Led the implementation of the World Health Card (hospital management solution) in collaboration with SCARDI, a Norwegian IT firm.

Spearheaded the implementation of IT innovations and provided overall leadership for the department.

Trained staff in IT systems and collaborated with HR to identify capacity gaps.

Developed and enforced ICT policies, ensuring the security and operational capacity of all systems.

Collaborated with internal auditors to ensure financial accountability for ICT programs.

Assistant Manager

Gaba Beach Hotel Ltd January 2013 – June 2015

Prepared annual financial reports and coordinated closely with auditors.

Managed a new system for employee record-keeping, ensuring accurate tracking of company expenditures and invoices.

Assisted in maintaining the organization's yearly budget and monitored cost reports.

Managed stock and inventory for the bar and kitchen departments.

Scheduled events such as weddings, parties, and corporate conferences.

EDUCATION & CERTIFICATIONS

Uganda Christian University

Bachelor of Science (BSc) in Computer Science

September 2011 – April 2014

Aptech Computer Education

Diploma in Information Systems Management (DISM)

October 2009 – June 2011

Greenhill Academy

Uganda Advanced Certificate of Education (UACE)

2007 – 2008

King’s College Budo

Uganda Certificate of Education (UCE)

2003 – 2006

Professional Training

Member, UCU East African Fire Safety Training

Computer Point Field Associate

ICT Commission

SPECIFIC SKILLS

Proficient in operating Database applications: Oracle, MySQL

In-depth knowledge of programming languages: C++, Java, DHTML

Strong analytical and problem-solving skills in system applications and design

Excellent communication skills in report writing, memos, and presentations

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Strong expertise in Electronic Fiscal Receipting and Invoice System (EFRIS)

Solid understanding of accounting and management principles

OTHER INTERESTS

Linguistics

Supporting research initiatives

Participating in youth events

Soccer, Badminton

Documentaries

Automotive science

REFERENCES

Mr. Marco Krys

Lead Software Engineer Smart Chip Card Solutions Limited

Email: *******@*****-****-****-*********.***

Tel: +479*******

Mr. Brian Yawe Kizito

Head of Innovation and Growth Sanlam Life Insurance

Email: *****.****@******.**.**

Tel: +256-***-***-***

Mrs. Clare K Musoke

Head of Human Resources Sanlam Life Insurance

Email: *****.********@******.**.**

Tel: +256-***-***-***

Mr. Peter Kaweesi

Managing Director Software House Limited

Email: **********@*****.***

Tel: +256-***-***-***

Mr. Sam Kikomeko

Administrator Kampala Family Clinic

Tel: +256-***-***-***

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