Warehouse Picker & Packer - Reliable Team Player with Fast-Paced

ZAID GANGAT

**** ***** *****, *** ******* & Hoy, Newclare, 2093, Johannesburg 065-***-**** *.*********@*****.*** PROFESSIONAL SUMMARY

Adaptable and dependable professional with strong communication, problemnsolving, and interpersonal skills. Experienced working in fastnpaced environments including technical support, customer service, and warehouse operations. Skilled at explaining complex information clearly, assisting and training others, and maintaining high standards of teamwork and professionalism. Recognised for reliability, patience, and the ability to quickly learn new systems and processes. Seeking opportunities to contribute to organisations where strong people skills, technical understanding, and operational support can add value. CORE SKILLS

• Customer Service & Client Support

• Technical Troubleshooting (Tier 1 Support)

• Communication & Interpersonal Skills

• Training, Mentoring & Demonstration

• Team Collaboration

• Problem Solving & Conflict Resolution

• Time Management & Reliability

• Microsoft Office (Word, Excel, PowerPoint)

• Inventory & Stock Handling

• Adaptability in FastnPaced Environments

• English (Fluent) Afrikaans (Conversational)

WORK EXPERIENCE

Technical Support Analyst – EOS (Empowered Outsource Solutions) Jan 2025 – Feb 2026

• Provided Tier 1 technical support in a highnvolume call centre environment.

• Managed inbound customer calls with professionalism, patience, and clarity.

• Diagnosed and resolved common technical and accountnrelated issues.

• Explained complex information in clear and easyntonunderstand language.

• Maintained confidentiality when handling sensitive account queries.

• Adapted to flexible schedules including evening and rotating shifts.

• Trained colleagues on using the dialler system and improving communication with clients.

• Mentored team members to strengthen their sales confidence and customer interaction skills. General Warehouse Worker – Continental Cash & Carry Dec 2023 – Dec 2024

• Maintained a clean, safe, and organised working environment in compliance with safety regulations.

• Assisted with stock handling, inventory movement, and general warehouse operations.

• Demonstrated reliability and physical stamina during extended shifts.

• Worked collaboratively with team members to meet productivity targets.

• Followed strict workplace health and safety procedures. EDUCATION

• Riverlea Secondary School – Matric (Bachelor’s Pass), 2022

• Award for Excellence in English – 2022

CERTIFICATIONS & TRAINING

• EndnUser Computing (NQF Level 4) – Training Force

• Communication Technology (NQF Level 3) – Training Force

• Work Readiness Programme (MS Word, Excel, PowerPoint) – Afrika Tikkun REFERENCES

• Ajayi Femi – EOS 084-***-****

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