Customer-Focused Service Professional with Leadership Potential
Resume:
Adriana Pena
**************@*****.***
Orlando, FL 32822
SKILLS
Positive Attitude
Teamwork
Empathy
Leadership
Customer Service
Patience
Self- Motivation
Creative
Time management
EXPERIENCE
March 2023- Present Patient Service Specialist, Florida Cancer Specialist- Orlando, FL
-Prep charts ahead for physicians making sure records are up to date with results and information.
- Requesting medical records from doctor offices.
- Patient scheduling.
September 2021- December 2022 Customer service agent, Tetra Tech Inc.- Orlando, FL
-Listen attentively to caller needs to ensure a positive customer experience
- Respond to telephone inquiries, providing quality service to customers
-Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
August 2018- March 2020 Stock Clerk, The Vending Station- Orlando, FL
-Stocking merchandise
- Assisting customers who need help
-Organizing products displays and storage
June 2017- August 2018 Shift supervisor, Panera Bread - Orlando, FL
-Ensure that associates are providing great customer service
-Maintain a safe, secure, and healthy environment
-Handle customer complaints, provide appropriate solutions July 2016- June 2017 Customer Service Associate, Bella Salon and Barber shop- Orlando, FL
-Interact with guests in a friendly, fast, courteous, and efficient manner
- Keep the salon clean, professional looking and inviting
- Performing transactions for client services
January 2015- June 2017 Babysitting - Orlando, FL
-Regularly and occasionally for various families
-Children of all ages and backgrounds
-Up to two children at a time
EDUCATION
Acceleration Academy High School Graduated – 2017
Valencia Community College 2018-Present
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