Housekeeping and Customer Service Professional

Jodell Bunting

Winston-Salem, NC *****

**********@*****.***

+1-563-***-****

Professional Summary

Moved to Winston-Salem, NC from Davenport, Ia. I will be in the area Monday. I got 2 1/2 years in housekeeping at Homewood Suites

Willing to relocate to: Greensboro, NC

Authorized to work in the US for any employer

Work Experience

Housekeeper

Homewood Suites by Hilton-Davenport, IA

March 2023 to December 2025

• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests

• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction

• Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies

Sales Associate

Five Below-Davenport, IA

November 2022 to February 2023

• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items

• Maintained a clean and organized work environment to enhance the shopping experience for customers

• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction

Fuel Clerk

Iowa 80 Group-Walcott, IA

August 2019 to November 2022

• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

• Trained new employees on operating cash registers effectively

• Performed opening/closing duties including counting money in the register before/after shifts

• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction

Housekeeper/Laundry

Homewood Suites by Hilton

Education

High school diploma

United Township-East Moline, IL

Upper secondary education

Skills

• Cleaning

• Brooms

• Hotel guest requests

• All-purpose cleaning chemicals

• CPR

• Bed linen changing

• Restroom cleaning

• Vacuuming

• Laundry washing

• Household surface disinfection

• Hotel bathroom cleaning

• Toilet brushes

• Hotel public area cleaning

• Basic math

• Laundry folding

• Laundry sorting

• Task prioritization

• Laundry drying

• Floor cleaning

• Hotel cleaning experience

• Guest services

• Hotel mirror cleaning

• Hotel housekeeping

• Sweeping

• Hospitality

• Hotel experience

• Single-family home housekeeping

• Window cleaning

• Proper waste disposal

• Hotel room trash removal

• Feather duster cleaning

• Spray bottles for cleaning

• Hotel room supply stocking

• Household spot cleaning

• Hotel bed making

• Residential window cleaning

• Hotel room cleaning

• Laundry stain removal

• Dusting

• Mopping

• Laundry

• Maintaining an organized workspace

• Trash removal

• Floor care

• Hand hygiene

• Disinfecting surfaces

• Hotel toiletries replenishment

• Time management

• Mops

• Waste removal

• Hotel linen replacement

• Bed making

• Vacuum cleaners

• Organizing storage areas

• Attention to detail

• Cleaning kitchen areas

• POS

• Refrigerator cleaning

Languages

• English

Certifications and Licenses

Driver's License

Contact this candidate