Remote Operations & Project Coordinator Manager
Resume:
Tonya Andrews
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Professional Summary
Results-driven operations and customer support professional with extensive experience coordinating workflows, managing operational processes, and supporting distributed teams in remote environments. Proven ability to track project timelines, manage documentation, and improve operational efficiency. Experienced in logistics coordination, customer support, and cross-functional collaboration. Seeking a Remote Coordinator role where strong organizational, administrative, and data management skills contribute to efficient project execution and team success. Professional Experience
Remote Project Coordinator
Natural Farm Pet Forest Park, GA
September 2023 – April 2024
● Coordinated operational projects and daily workflow tasks for warehouse and logistics teams while working remotely.
● Tracked project timelines, deliverables, and operational metrics to ensure on-time completion of key initiatives.
● Maintained project documentation, reports, and task tracking systems to support leadership visibility.
● Collaborated with logistics, inventory, and fulfillment teams to streamline operational processes.
● Assisted with process improvement initiatives that increased operational efficiency and reduced fulfillment delays.
Operations Coordinator
GraceKennedy Foods
September 2021 – August 2023
● Coordinated daily operational activities including inventory tracking, shipment scheduling, and vendor communication.
● Maintained operational documentation and generated reports on productivity and performance metrics.
● Assisted leadership with workflow planning, staffing coordination, and process optimization initiatives.
● Facilitated communication between departments to ensure efficient execution of operational priorities.
Logistics Coordinator
Nefab Packaging
June 2019 – August 2021
● Coordinated shipping schedules, logistics documentation, and inventory tracking across distribution operations.
● Monitored order fulfillment timelines and ensured accurate documentation of shipments.
● Maintained logistics databases and supported supply chain reporting.
● Worked with internal teams and external vendors to resolve shipping or delivery issues. Remote Customer Service Representative
Tek Systems (Georgia Access Project)
Seasonal (September 2025- January 2026)
● Provided remote customer support through digital communication channels including CRM and ticketing systems.
● Assisted customers with account inquiries, application processes, and technical navigation issues.
● Maintained accurate records of customer interactions and service outcomes. Remote Customer Service Representative
Inktel- Part-Time
Seasonal (November 2024- January 2025)
● Delivered remote customer support via phone, email, and online ticketing platforms.
● Documented service requests and tracked resolution timelines within CRM systems.
● Assisted customers with product information, troubleshooting, and account updates.
● Provided technical support for customers experiencing system or product issues.
● Diagnosed and resolved technical concerns while documenting cases within support platforms.
● Escalated complex issues to specialized teams while ensuring proper documentation and follow-up.
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