System Support Analyst with FinTech Expertise

Marvin Esler Looney

Long Beach, CA ***** 562-***-**** ************@*******.*** LinkedIn

~ SYSTEM SUPPORT ANALYST~

QUALIFICATIONS PROFILE

SEASONED SYSTEM SUPPORT ANALYST: Skilled in diverse programming and scripting languages: C++, Python, VB, C#, JavaScript, Cobol, RPG, CL, and experienced in AS/400 development, SQL databases, and full-cycle software engineering.

RESULTS-DRIVEN SOLUTIONS BUILDER: Dedicated to delivering innovative applications and integrations, such as APIs and reporting dashboards that streamline onboarding, reduce manual processes, and accelerate client time-to-market.

ANALYTICAL PROBLEM SOLVER: Known for translating complex client requirements into efficient, scalable technical solutions, ensuring compliance with industry standards and driving successful project outcomes. COLLABORATIVE LEADER & MENTOR: Recognized for training and guiding developers, boosting productivity, and fostering knowledge-sharing environments while maintaining high-quality results under Agile/Scrum frameworks.

EMPOWERING PROJECT MANAGER: Committed to leading high-impact projects for major clients, delivering innovative solutions and data-driven systems that supported multimillion-dollar financial operations. CORE COMPETENCIES

System Development Software Engineering Application Programming API Integration Database Design & Management System Testing & Debugging Agile / Scrum Methodologies Data Analytics & Reporting ISO Documentation Business Requirement Analysis AS/400 Development System Upgrades & Maintenance Web

& Interface Design Technical Training & Mentorship Global Client Support Cross-Functional Collaboration PROFESSIONAL EXPERIENCE AND IMPACT

IDEMIA TECHNOLOGY – Rancho Dominguez, CA

PRE-PRODUCTION SYSTEMS ANALYST 05 2008 – 05 2025

Delivered tailored programming and analytics solutions for financial institutions and fintechs, driving faster onboarding, regulatory compliance, and optimized card processing performance.

● Reduced system defects and accelerated deployment timelines by engineering and testing software applications in C++, Python, VB, C#, JavaScript, AS/400, and Cobol.

● Expedited manual processing time and enabled partners to launch services weeks faster by building API integrations that automated client data validation during onboarding. Identified both internal and external operational improvement opportunities and recommended practical, data-driven solutions.

● Accelerated stakeholders’ decision-making and enhanced project visibility by translating business needs into interactive dashboards and SSRS reports in Tableau, Excel and Power BI formats. Requirement gathering, refining, and documenting business essentials for new features, implementation, and enhancements. Prepared documentation and outlined new features, referencing Jira story board software, acceptance criteria, process maps, and workflow diagrams as needed.

● Met stakeholders’ business requirements by adhering to Agile / Scrum best practices and creating ISO documents to ensure client’s requirements were clear, concise, and aligned with their business goals. Interpreted data and effectively communicate findings to both technical and non-technical audiences. Collaborated with stakeholders to understand business objectives, processes, and requirements. 1 Page

Facilitated with cross functional teams, developers, designers, internal and external stakeholders to ensure requirements are fully communicated and implemented accurately.

● Increased team productivity while mitigating onboarding errors by mentoring developers on multi-platform client’s processing systems. Proactively troubleshot issues and ensured smooth system adoption across multiple platforms by rendering global client support through MS Teams, Jira, and email. Prepared and implemented essential UNIT, SIT and final UAT testing across all current and previous platforms to ensure accuracy in data migration continuity.

● Ensured Data Analytics & Reporting. Monitored data quality issues and supporting teams in resolving discrepancies between formatted data, and source systems. Presented findings, insights, and project updates to both technical and non technical stakeholders.

● Participated in Agile ceremonies, including backlog updates, weekly sprint scheduling, and standups meetings.

● Contributed to continuous process improvement efforts by recommending processes, and best practices for business analysis and data analytics.

● Worked closely with internal and business stakeholders to ensure smooth communication and successful project delivery.

MAJOR PROJECTS ACCOMPLISHED:

IBM AS/400 Solutions: Commended for analyzing client business requirements and implementing RPG and CL programming to design and deliver technical solutions. Conducted comprehensive software testing under AS/400 platforms to ensure compliance with client specifications and seamless system integration.

Marine Access Pacific (MAP): Pivotal in developing dual-interface credit and debit card solutions and automated PIN mailer programs using C++ and CPS, expediting sub-client onboarding and reducing setup time.

CoreCard Software, Inc.: Received recognition by delivering complex financial products, including debit, credit, gift, and prepaid cards; designed scalable code frameworks that supported rapid market expansion.

Fidelity Information Services (FIS): Earned distinction for orchestrating pre-production system analysis, developing scripts and procedural logic for debit/credit card personalization, forms, and data processing, ensuring regulatory compliance and error-free onboarding. EARLIER CAREER

SNELLING EMPLOYMENT – El Segundo, CA

SYSTEM SUPPORT TECHNICIAN / CONSULTANT 12 2007 – 02 2008 DST, Inc. – Orange, CA

AS/400 PROGRAMMER & ANALYST 10 2006 – 12 2007

DME Designs, Inc. – Irvine, CA

SYSTEMS ADMINISTRATOR / ELECTRONICS TECHNICIAN 12 2005 – 10 2006 DUPONT DISPLAY SOLUTIONS – Torrance, CA

ASSISTANT PROCESS TECHNICIAN 02 2002 – 11 2005

POWERWAVE TECHNOLOGIES, INC.– Aliso Viejo, CA

ELECTRONICS TECHNICIAN 01 2001 – 02 2002

EDUCATION & CREDENTIALS

DEVRY UNIVERSITY – Pomona, CA

Bachelor of Science in Computer Information Systems 2 Page

LONG BEACH COMMUNITY COLLEGE – Long Beach, CA

Associate of Science in Electronic Technology

Specialized Training: SQL, SQL Server, SQL SSRS Reports, Scrum, Agile Methodology, Jira Software, PrintSoft, PreS Enhancement

TECHNICAL SKILLS

OPERATING SYSTEMS: Linux & Unix, Apple/Mac OS, MS Windows 365, AS/400 Architecture PROGRAMMING & SCRIPTING LANGUAGES: VBA, Visual Basic 6.0, VB.NET, ASP.NET, ANSI/C++, Java 2.0, JavaScript, Python, PHP, Cobol, SQL Programming

DATABASES & TOOLS: MS SQL Server, DB2 SQL, Oracle, Client Access WEB & DATA TECHNOLOGIES: HTML, XML

NETWORKING: iSeries Networking

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