Customer-Focused Technical and Service Specialist

Brittany Cook

****************@*****.*** 702-***-**** Las Vegas, NV

Professional Summary

Motivated and adaptable professional with experience in customer service, food service, and automotive technology. Skilled in leadership, teamwork, and problem-solving with a strong work ethic and hands-on technical training in automotive repair. Seeking opportunities to grow within a customer-focused or technical role.

Work Experience

● Team Member – KFC – Pahrump, NV (Feb 2022 – Present)

• Provide fast, friendly service while ensuring food safety and quality standards.

• Support team operations including cash handling, order fulfillment, and maintaining cleanliness.

● Customer Service Representative – J.C. Penney – Idaho Falls, ID (Jun 2023 – Dec 2023)

• Assisted customers with purchases, returns, and product inquiries.

• Maintained sales floor by retagging and organizing merchandise.

• Delivered excellent service to enhance customer satisfaction.

● Crew Member (Management Trainee) – Domino’s – Pahrump, NV (Jan 2023 – May 2023)

• Trained in leadership responsibilities, including opening/closing, inventory, and scheduling.

• Supported daily operations including food preparation, order accuracy, and delivery coordination.

● Crew Member – Little Caesars – Pahrump, NV (Dec 2020 – Dec 2021)

• Prepared food products and maintained compliance with safety standards.

• Assisted in training new employees and managing shift responsibilities.

● Trip Host (Seasonal) – Hampton Jitney – Southampton, NY (Summers 2021 & 2022)

• Provided customer service to passengers, ensuring a positive travel experience.

• Assisted with trip logistics and guest needs.

● Sandwich Artist – Subway – Pahrump, NV (Apr 2021 – Jun 2021)

• Prepared food orders to customer specifications.

• Maintained cleanliness and safety standards.

● Volunteer – Southampton Animal Shelter – Southampton, NY (Jun 2018 – Jun 2020)

• Supported daily care of animals including feeding, cleaning, and socialization.

• Assisted with community adoption events.

• Express Lube Technician

Smith Honda – [Idaho Falls, Idaho]

[April 2024-2025)]

● Performed oil changes, tire rotations, and other routine maintenance services.

● Assisted in vehicle inspections and basic diagnostic procedures.

● Ensured efficient, high-quality service in a fast-paced environment. Express Lube Technician

Volkswagen – [Henderson, Nevada]

[Current]

● Conduct routine vehicle maintenance including oil and fluid changes, tire services, brake and rotor replacements, and multipoint inspections.

● Maintain accurate service records and communicate findings to service advisors and customers.

● Support shop operations by ensuring safety, efficiency, and quality standards. Education

College of Eastern Idaho – Idaho Falls, ID

Automotive Technology Program Expected Graduation: May 2026 Pahrump Valley High School – Pahrump, NV

High School Diploma

Certifications

• ASE Certification (in progress)

• Food Safety Handling Card (Valid through Oct 2025)

• Valid Driver’s License

Skills

• Customer Service & Sales

• Cash Handling & POS Systems

• Food Preparation & Safety

• Automotive Repair & Oil Changes

• Hand Tools & Mechanical Knowledge

• Team Leadership & Training

• Strong Communication & Problem Solving

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