16+ Years Experience Customer Service Expert & Senior Buyer
Resume:
Resume
Julie L. Stewart
Fort Wayne, Indiana
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I possess expertise in customer service, procurement, e-commerce and vendor relations. My friendly and outgoing personality combined with excellent communication skills allows me to build a rapport with my customers, my team and with vendors. I am highly organized, detail-oriented and cost conscious.
My most recent employment was as a Buyer at Fort Wayne Wire Die. The organization is currently facing rising tariffs leading to an indefinite layoff which has prompted me to seek new job opportunities. This followed a workforce reduction permanent layoff at REV Recreation in Decatur (formerly Fleetwood RV) after five years in the role of Assistant Buyer.
Employment History
Buyer
Fort Wayne Wire Die-Fort Wayne
2024-2025
Purchased production raw materials, equipment and MRO items from domestic/international vendors utilizing AS400 system.
Maintained Purchasing Department records and procedures per corporate policies.
Obtained quotes for materials and supplies from vendors, searched for alternate vendors and shipping methods.
Implemented cost saving measures such as submitting tax exemption information to vendors and e-commerce websites.
Closed older purchases orders with IT assistance which resulted in updating inventory to correct levels.
Facilitated ACH payments to vendors from hard copy check payments for efficiency and substantial savings.
Assistant Buyer
REV Recreation Group-Decatur
2017 – 2023
Created and confirmed purchase orders to vendors for drop shipments and stocking orders into SAP system.
Produced Excel spreadsheet shipping manifest for company distribution and submitted freight claims to carriers.
Followed up with vendors on all drop shipments to close past due purchase orders.
Drove stock items into warehouse to increase off the shelf availability.
Completed e-commerce/vendor drop ship billing for retail customers and dealerships.
Ordered office supplies and MRO items.
Created new part numbers, updated cost and retail pricing for e-commerce website.
Communication and production tracking through platforms Zendesk and Salesforce.
Microsoft Word, Excel, Teams and Outlook utilized on a daily basis.
Customer Service Representative
United Ortho Enterprises-Fort Wayne
2007 – 2016
Processed same day medical device orders into QuickBooks initially then transitioned into Sage system.
Orders received and processed via phone, fax and management of multiple email accounts via Outlook.
Lead processor for online e-commerce orders received via email and Excel spreadsheets from third party providers.
Received and processed credit card payments, account credits, shipping discrepancies and warranty returns.
Responded to customer inquiries for pricing and availability of products, input customer notes into ACT! software.
Purchased office supplies and MRO items.
Key holder responsible to email end of day sales total to President/CEO, closed phones/building and set alarm.
Skill Summary
AS400 1 year
SAP 5 years
Sage 7 years
QuickBooks 3 years
ACT! 10 years
Salesforce 3 years
Zendesk 2 years
Data Entry 15,000 keystrokes per hour/Typing 50 words per minute
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