Customer Service Representative, Administrator, Office Manager, Recept

STEPHANIE MARIE ESTRADA

925-***-**** Glendale, AZ ***********************@*****.***

PROFESSIONAL SUMMARY

Professional Coordinator with 15+ years’ experience in phones, business, advertising, marketing, and community environments. Friendly multi-tasker, technically savvy, independent worker, detail-oriented, and a quick learner. Proven expertise in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.

SKILLS

Customer Service

Admin Support/Receptionist

Social Media Manager

Adobe Photoshop

Microsoft Software (Excel, Word, Outlook, PowerPoint)

Listening Skills

Adept Communicator

IT CSR – Zendesk, Jira, HubSpot, Yardi

Researching Skills

Social Perceptiveness

Human Resources

Calendaring

SAP

QuickBooks

WORK HISTORY

Member Services

IAFCI, El Dorado Hills, CA

09/2025 to 01/2026

Customer service and phone etiquette

Effectively manage memberships

Answering phone calls, managing email correspondence, filing, organizing documents and ensuring timely responses or escalations.

Document Management: Proofreading and preparing documents, with accuracy and consistency in all communications as well as tracking outstanding items.

Database Management: Entering and maintaining accurate data in the organization's membership database. Assist in tracking and supporting Chapter annual elections, providing procedures and compliance.

Marketing Inventory: Assisting with the management and tracking of marketing materials and inventory. Managing all shipping logistics and supply ordering.

Meeting Support: Assisting with the coordination and setup of “Teams Meetings” and/or webinars. Take meeting notes and track follow-up actions.

Customer Service: Interacting with members and organizational leadership, providing exceptional service and resolving inquiries in a timely manner. Provide invoices and process renewal / conference registration payments.

Event Planning: Support planning and execution of the organization’s annual conference and other virtual events. Coordinate with vendors, venues and speakers. Assist in event registration for attendees / speakers and help prep for quarterly board meetings.

Multitasking & Time Management:Managing multiple tasks and projects simultaneously while meeting deadlines and maintaining attention to detail.

Office Manager/Executive Assistant

RMC And Associates – Hacienda Heights, CA

01/2021 to August 2025

Customer service and retention

Effectively managed executives' calendars, scheduling appointments, meetings, and conferences to improve time and ensure priority alignment.

HR input payroll to ADP, new hire orientation and benefits administration assists in recruiting

Coordinated cross-departmental schedules, ensuring seamless integration of conflicting commitments.

Conducted SAP data entry, analysis, and reporting to support key business decisions.

Proofread presentations and made edits on PowerPoint.

Used industry expertise, customer service calls, and analytical nature to resolve customer concerns and promote loyalty.

Generated and processed invoices, verifying accuracy and resolving discrepancies to ensure prompt payments.

Assisted in onboarding processes by coordinating new hire orientation schedules and preparing employee documentation.

Prepared and submitted detailed expense reports, ensuring compliance with company policies and timely reimbursement processing.

Organized and prepared for meetings by drafting agendas, distributing materials, and setting up audio/visual equipment.

Maintained office inventory levels by tracking stock, placing orders, and liaising with vendors to ensure timely delivery.

Developed detailed plans based on broad guidance and direction.

Created, maintained, and organized confidential records and documents, ensuring accuracy and accessibility for stakeholders.

Planned and executed company events, including logistics, vendor coordination, and on-site management for gatherings ranging from small meetings to large-scale corporate events.

Proficiency with MS Office Suite (Excel, Word, PowerPoint, Outlook) to support business operations.

Assisted with calendar management, travel arrangements, expense reports, invoice processing, and other administrative tasks as required.

Provided administrative support for meeting planning, townhalls, and agenda management for weekly, monthly, and quarterly leadership team meetings.

Social Media Manager

Shihtzoo Enterprises – Northern and Southern CA

09/2019 to Present

Created Instagram and Tiktok account @chewyxbruno

Personal pets account for originally Chewy Ann the Shihtzu now Chewy and Bruno -Maltese Shihtzu

Collaboration between pet companies as ambassadors to represent their company.

Use various types of media to boost and promote posts i.e. #hashtags, music, emojis, graphics, tags

Engaging with other influencers to promote my pets

VOLUNTEER POSITIONS

Parent Faculty Club PTA

Used MS Access software for customer database and forms.

Coordinated and managed volunteer activities for community service projects.

Leveraged strong interpersonal communication skills to convey information effectively.

Educated young people on strategies for driving discussions and promoting social changes.

Facilitated community outreach to expand participation and support.

Supported engaging, fun, and smooth-running events through effective organization and planning.

EDUCATION

Bachelor of Arts: Human Relations

Golden Gate University - San Francisco, CA

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