Career-Driven Multisector Professional with Service Focus
Resume:
Albony Peterson
Indianapolis, IN *****
**********@*****.***
Professional Summary
"I am a dedicated and professional individual with strong communication, problem-solving, and teamwork skills. I'm eager to contribute my abilities and grow within a dynamic, fast-paced organization."
#readytowork
Authorized to work in the US for any employer
Work Experience
Homemaker
self employeed-Indianapolis, IN
January 2020 to Present
Currently working as a freelance artist between jobs and travel. Freelance Artist
Varied/Self Employed-Indianapolis, IN
September 2018 to Present
Art commissions
Loader/Unloader
UPS-Indianapolis, IN
October 2025 to February 2026
• Efficiently unloaded and sorted incoming shipments of merchandise, ensuring accurate inventory counts
• Implemented quality control measures to ensure accuracy in order fulfillment processes
• Participated in regular inventory audits, reconciling physical stock with system records Producer
AIL Insurance Company-Indianapolis, IN
November 2024 to March 2025
• Provided personalized insurance solutions to clients based on their individual needs and risk profiles
• Analyzed insurance policies and coverage options to ensure clients had appropriate levels of protection
• Educated clients on various insurance products, explaining policy terms, conditions, and exclusions
• Processed policy changes, endorsements, cancellations, and renewals accurately and efficiently Retail Banker II
Woodforest National Bank-Indianapolis, IN
April 2023 to April 2024
• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
• Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
• Promoted bank products and services to customers based on their financial needs and goals
• Assisted in opening new accounts for customers while ensuring compliance with regulatory requirements
• Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
• Collaborated with team members to achieve branch sales targets through cross-selling initiatives
• Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
Retail Banker
Woodforest-Indianapolis, IN
April 2022 to April 2023
• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Assisted in opening new accounts for customers while ensuring compliance with regulatory requirements
• Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
• Collaborated with team members to achieve branch sales targets through cross-selling initiatives
• Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
• Resolved complex account issues by conducting thorough research and working closely with other departments as needed
Host
Dave & Buster's-Indianapolis, IN
May 2018 to August 2018
• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
• Effectively communicated with the kitchen staff to ensure timely delivery of food orders
• Maintained cleanliness and organization of the host stand area at all times
• Assisted in coordinating special requests or accommodations for guests with specific needs
• Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours Busser
Dave & Buster's-Indianapolis, IN
February 2018 to May 2018
• Maintained cleanliness of dining area by promptly cleaning spills, removing used plates and utensils, and replenishing supplies as needed
• Provided exceptional customer service by promptly responding to guest requests and inquiries
• Worked efficiently under pressure while maintaining a positive attitude in fast-paced environments
• Communicated effectively with fellow team members to coordinate tasks and provide seamless service to customers
Lab Technician
Alt & Witzig Engineering-Indianapolis, IN
March 2017 to October 2017
• Conducted laboratory tests and experiments, following standard operating procedures and protocols
• Performed sample preparation, including specimen collection, labeling, and storage
• Calibrated and maintained laboratory equipment to ensure accurate test results
• Performed routine maintenance tasks such as cleaning glassware, sterilizing instruments, and organizing work areas
Lab Technician
Alt & Witzig Engineering-Indianapolis, IN
August 2016 to October 2016
• Conducted laboratory tests and experiments, following standard operating procedures and protocols
• Performed sample preparation, including specimen collection, labeling, and storage
• Calibrated and maintained laboratory equipment to ensure accurate test results
• Performed routine maintenance tasks such as cleaning glassware, sterilizing instruments, and organizing work areas
Cashier/Customer Service
Speedway, LLC.-Indianapolis, IN
September 2015 to March 2016
• Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
• Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
• Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
• Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
• Managed waste disposal in accordance with company policies and regulations Dishwasher/Busser
Panera Bread-Indianapolis, IN
July 2014 to October 2014
• Maintained cleanliness and sanitation of all dishes, utensils, and kitchen equipment
• Efficiently operated commercial dishwashing machine to ensure timely cleaning and availability of clean dishes for the kitchen staff
• Managed inventory of cleaning supplies and notified management when restocking was necessary
• Ensured proper storage of clean dishes, utensils, and glassware in designated areas
• Followed safety procedures while handling sharp objects such as knives or broken glassware Instructor
Academy of Art University-San Francisco, CA
March 2012 to July 2014
• Developed and delivered engaging lesson plans to a diverse group of students
• Utilized various teaching methods, including lectures, discussions, and hands-on activities, to facilitate student learning
• Implemented effective classroom management strategies to create a positive and productive learning environment
• Evaluated student performance through assessments and assignments, providing constructive feedback for improvement
• Maintained accurate records of attendance, grades, and other relevant student information
• Adapted instructional strategies based on ongoing assessment data to meet the individual needs of each student
Education
Multimedia (Associate)
Ohlone College-Fremont, CA
2007 to 2009
Adobe Photoshop, Flash, and Illustrator (Certificate) Mission Valley Rocp-Fremont, CA
2007 to 2009
Diploma
Hayward High School-Hayward, CA
2002 to 2006
Skills
Hostess Microsoft Teams Multi-line phone systems Adobe After Effects Microsoft Excel Computer operation Research Communication skills Front Desk Organizational skills Time management Graphic Design Busser AI Flash Warehouse experience Word Processing Proofreading Typing Google Earth Customer service Microsoft Outlook Phone etiquette Writing skills Editing Computer literacy Microsoft PowerPoint Office experience Windows Attention to detail Call center experience Adobe Illustrator Interpersonal skills Food safety Meal preparation Data entry Copy editing Photoshop Content writing Appointment scheduling English Acting Computer skills Math Filing Maintaining patient confidentiality Professionalism Grammar Experience Inventory Stocking Host Climbing Search engines Upselling Electronics sales HIPAA Basic math Cooking Illustration Microsoft Office Customer support 2D Animation Languages
• English
Additional Information
Emails preferred
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