Pharmacy Technician with Insurance & Patient Access Expertise

Kara Richards

Miamisburg, OH

Phone: 937-***-**** Email: ******@*****.***

Professional Summary

Detail-oriented and highly skilled Pharmacy Technician with experience in specialty and retail pharmacy environments. Strong background in prior authorizations, high copay management, patient financial assistance, and insurance coordination. Known for exceptional customer service, clear communication with providers and patients, and the ability to thrive in fast-paced settings. Core Skills

l Prior Authorizations & Insurance Verification

l Copay Assistance, Grants & Financial Aid Programs l Patient & Provider Communication

l Email & Documentation Management

l Customer Service Excellence

l Vaccination Administration

l Cash Handling & Financial Accuracy

l Time Management & Multitasking

Professional Experience

Pharmacy Technician — CVS Specialty Pharmacy

Current

• Manage high copay cases by securing grants and financial assistance for patients.

• Complete and follow up on prior authorizations with insurance companies and provider offices.

• Maintain constant communication with patients, doctors’ offices, and insurers to ensure timely medication access.

• Demonstrate strong written communication through professional and accurate email correspondence.

• Provide compassionate, patient-focused customer service in complex specialty cases. Pharmacy Technician — CVS Retail Pharmacy

2 Years

• Served as the sole vaccinator in the store, administering immunizations safely and efficiently.

• Assisted patients with prescriptions, insurance issues, and medication questions.

• Maintained accuracy and compliance in a high-volume retail pharmacy environment. Manager — Chief Supermarket, Van Wert, OH

• Managed daily store operations, including supervising and supporting cashiers.

• Handled cash management, counting drawers, money orders, and deposits.

• Answered phones and resolved customer concerns professionally. Cashier — Kroger

• Set store records for fastest scanning speed while maintaining accuracy.

• Provided friendly and efficient customer service in a fast-paced environment.

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