Remote Call Center Agent Customer Support Specialist

Sushree Panda

Toronto, Canada Phone: +1-437-***-**** ************.****@*****.*** linkedin.com/in/sushree-panda Target role: Customer Service Representative

Professional Summary

Customer-focused professional with experience providing inbound customer care and support in fast-paced environments. Skilled in handling customer billing inquiries, account questions, and complaint resolution through clear communication and active listening. Known for a friendly, empathetic approach, strong problem-solving ability, and delivering a positive customer experience. Computer savvy and comfortable working with multiple systems, CRM tools, and documentation platforms to resolve issues and maintain accurate records.

Professional Skills

Customer Care & Communication

• Customer Care and Inbound Customer Support, Customer Billing Inquiries, Excellent Communication Skills

• Active Listening and Customer Needs Identification, Consultative Problem Solving & Issue Resolution Technical Skills

• CRM & POS Systems, PC Optimum Loyalty Platform, Data Entry & Typing

• Microsoft Office 365, Excel (Pivot Tables, VLOOKUP), Database & System Navigation

• Basic Technical Troubleshooting, Ticket Documentation Operational Skills

• Results-Oriented Service, Customer Experience Improvement, Account Support & Billing Assistance

• Multitasking in Fast-Paced Environments, Team Collaboration & Coaching Feedback Adaptability Professional Experience

Customer Support Associate, Loblaws, Toronto Aug 2025 - Present

• Provide frontline customer support by assisting customers with product questions, purchases, and service requests.

• Handle billing, transaction, and account inquiries using a courteous and service-oriented approach.

• Use POS systems and PC Optimum loyalty platform to update customer accounts and resolve reward issues.

• Resolve customer complaints and escalate complex concerns when necessary.

• Document customer interactions accurately in store systems.

• Collaborate with team members to maintain smooth store operations and high customer satisfaction.

• Support inventory handling, product labeling, and food safety compliance.

• Manage multiple tasks efficiently in a fast-paced environment. Research Lab Assistant (Internship), Institute of Technical Education & Research Feb 2017 - Jan 2022

• Organized and maintained large datasets with strong attention to accuracy and documentation.

• Assisted students and faculty by explaining procedures and resolving technical questions.

• Delivered presentations on technical topics while supporting coaching and team collaboration among students.

• Developed reports and dashboards that improved information tracking and reduced reporting time by 30%.

• Supported multiple research projects while maintaining strong communication and problem-solving skills. Education

• M.Tech. (Master’s Degree), Electronics and Instrumentation Engineering

• B.Tech. (Bachelor’s Degree), Electronics and Instrumentation Engineering Certifications

• IBM Certified: Excel Basics for Data Analysis (IBM)

• Junior Data Analyst Program (NPower Canada)

AWARDS & HONORS

• Granted Patent: "A Process of Preparing the Gahnite Ferroan Composite" - Indian Patent No. 201********* (2018)

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