Case Manager and Customer Service Professional
Resume:
Sadaf Ali
Des Plaines, IL *****
*********@*****.***
Professional Summary
A highly motivated case manager with 5 years of experience in providing employment referrals, developing job leads, and assisting clients in building successful job search strategies. Dedicated and detail-oriented Customer Service Representative with 6 years of experience delivering exceptional customer service. Possessing professional experience as a dental and medical assistant, seeking to leverage expertise in administration, problem-solving, and organizational skills. Willing to relocate: Anywhere
Work Experience
Operational Coordinator
Avant Home Health Care-Des Plaines, IL
October 2025 to Present
Manages daily logistics to ensure smooth patient care by overseeing scheduling, staffing, intake, compliance, and communication among clients, caregivers, and providers. Focuses on efficient resource utilization,, and regulatory adherence to meet patient needs and agency objectives. Also handles obtaining prior authorization.
Behavioral Health Case Manager
Asian Human Services-Chicago, IL
February 2025 to September 2025
Assist pt with their psychiatrist appointment, also helps clients providing resources like job search, housing, caregiver search, and food and utilitity assistance.
• Provided comprehensive case management services to individuals with behavioral health needs, ensuring access to appropriate resources and support
• Collaborated with interdisciplinary teams to develop individualized care plans that addressed clients' unique needs and promoted recovery
• Conducted thorough assessments of clients' mental health status, identifying strengths, needs, and treatment goals
• Advocated for clients by coordinating referrals to community resources such as housing assistance, employment programs, and substance abuse treatment centers
• Ensured continuity of care by coordinating communication between various healthcare providers involved in a client's treatment plan
• Stayed current on best practices in the field of behavioral health through ongoing professional development activities such as workshops or conferences attended
• Participated in regular supervision meetings to discuss challenging cases and receive guidance from clinical supervisors
• Educated clients about their rights regarding confidentiality and informed consent for treatment services
• Provided crisis intervention services during times of acute psychiatric distress or emotional instability Case Management
Muslim Women Resource Center (Non-Profit Organization)-Chicago, IL January 2022 to January 2025
•At this company, my responsibilities include attending to client intake, resolving their concerns, instructing ESL, addressing client needs, improving deficiencies, and furnishing them with suitable resources, all while enrolling participants in the Sales Force.
•Developed job leads to increased placements.
•Assisted clients in building successful job search strategies. Patient Observation Assistant
St. Francis Medical Center-Evanston, IL
January 2021 to October 2022
As a mental health technician, I am responsible for redirecting and counseling patients experiencing suicidal thoughts, as well as individuals who have endured abuse and trauma. My role involves assisting them in their journey to attain a stable and healthy life, while also ensuring that they are provided with the necessary resources to support their well-being. Dentist
clinic-Nagpur-Maharashtra
January 2012 to October 2014
•Performed all dental procedures like scaling, root canal treatment, filling, extractions... prescribe medicine
Education
Medical Assistant and Limited Radiology Technology. National College of Health-Chicago, IL
August 2023 to Present
January 2023 to January 2023
Bachelor of Dental Surgery
Maitri Dental College of Dental Surgery And Research Center-India India January 2006 to December 2011
Certified Medical Assistant
National College of Health-Chicago, IL
Skills
• Social work
• Patient observation
• Electronic health records (EHR) management
• Case management
• Medical Scheduling
• Community care (work setting)
• Computer literacy
• Microsoft Excel
• Relationship management
• Administrative experience
• Insurance verification
• Care plans
• Attention to detail
• Experience in teaching & curriculum development
• Filing
• Hospital experience
• Clinical documentation
• Cash handling
• Organizational skills
• Human resources
• Epic
• Strategic thinking
• Languages: English/Hindi/Urdu
• Adults
• Social service program compliance monitoring
• Computer networking
• Hospitality
• Data entry
• Public speaking
• Management
• Writing skills
• EMR systems
• Geriatrics
• Medical assistant
• Conflict management
• Clerical experience
• Food service management
• Home health agency experience
• Microsoft Teams
• Medical assisting
• Word
• Office management
• Project leadership
• Medical office experience
• Public information events
• Mentoring
• Leadership
• Microsoft Access
• Customer support
• PowerPoint Management
• Salesforce
• Dental Assisting
• Tutoring
• Payroll
• Typing
• Curriculum development
• Guest services
• Workforce development
• Health & wellness coaching
• Territory management
• Social service program staff supervision
• Employment & labor law
• CPR
• ICD-9
• Education administration
• Microsoft Office
• Knowledgeable in Anatomy
• Medication administration
• Analysis skills
• Access
• Addiction counseling
• PTSD Care
• Expense management
• Grocery store
• Communication skills
• EHR systems
• Patient monitoring
• Debits & credits
• Infants
• Community events
• School experience
• Data collection
• Project management
• EMR/EHR
• Time management
• Adobe Acrobat
• Computer operation
• Medicare
• Working with geriatric patients
• Adult education
• Health regulation policy knowledge
• Patient collections management
• Phone etiquette
• Assisted living facility experience
• Infection control
• Fluent
• Account management
• Senior living facility experience
• Teamwork
• Home care experience
• Behavioral health
• Front desk
• Expanding health & wellness client base
• Customer service
• Child protective services
• Working with people with disabilities
• Collecting samples for laboratory testing
• Dental assistant
• Medical terminology
• Discharge planning
• Patient interaction
• Dentrix
• Recruiting
• Healthcare financial management
• OSHA
• Security
• HIPAA
• Public health
• Inpatient
• Hotel experience Conflict management
• Office experience
• Documentation review
• Microsoft Outlook
• Team management
• Accounts receivable management
• Home & community care experience
• Supervising experience
Languages
• Multilingual
• Urdu
• Hindi
• Bilingual
Certifications and Licenses
Driver's License
CPR Certification
BLS Certification
Certified Medical Assistant
CCMA Certification
Certified Safety Professional
First Aid Certification
CPI Certification
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