Entry-Level Computer Service Technician Candidate
Resume:
Carmen Fletcher
Customer Service Rep
Memphis, TN 38128
***********@*****.***
Professional Summary
To obtain an entry level position as a Computer Service Technician to allow me the opportunity to use my skills and training. Authorized to work in the US for any employer
Work Experience
Group Leader
YMCA-Cordova, TN
August 2025 to Present
Aftercare for Donelson Elementary School
Get snacks for kids
Get activities out for kids
Interact with the kids and parents
Office Administrator
CTD Staffing-Memphis, TN
January 2023 to December 2024
• Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
• Maintained office supplies inventory by checking stock levels and placing orders as needed
• Assisted in the preparation of reports, presentations, and correspondence for senior management
• Provided administrative support during budget planning process by compiling data and generating financial reports
• Maintained accurate records of office expenses/budgets Administrative Assistant/Receptionist
CTD Staffing-Memphis, TN
January 2023 to December 2024
• Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
• Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
• Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
• Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
• Coordinated office events such as team-building activities, holiday parties, and client meetings
• Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc
• Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork
Warehouse Associate
Genesis Networks-Memphis, TN
January 2013 to June 2014
Customer Service Rep
Advance Services Inc
October 2011 to July 2012
Job Duties:
• Answer phone and greet customers
• Provide customer service
• Uses suggestive sales techniques
• Navigate through the computer swiftly
Sales Associate
Honeybaked Ham
October 2009 to October 2011
Job Duties:
• Provides friendly customer service
• Collects money and maintained balance cash register
• Uses suggestive sales techniques
• Stock store sales items
Computer Service Technician
Dr. Benjamin L. Hooks Job Corps Center-Memphis, TN June 2010 to April 2011
Job Duties:
• Answer phone and greet customers
• Provided customer service- Help Desk
• Troubleshoot and repair hardware and software on Laptops and PC's
• Familiar with Windows 98/2K/XP
• Install, configure, optimize and upgrade Networks, using fundamental principles
• Experience securing networks from viruses and spyware
• Understanding of security measures when working with wireless security; BIOS setting; Smart Cards; and some biometrics
• Experience installing, configuring and upgrading printer; including wireless
• Assemble and Disassemble PC's
Education
High School Diploma
Bartlett High School-Memphis, TN
Skills
• Software Troubleshooting
• Office experience
Certifications and Licenses
Driver's License
Additional Information
SKILLS AND ABILITIES: Computers and Electronics; Telecommunication, Installation; Equipment Maintenance, Trouble Shooting and Repairs
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