Remote STR Operations Manager for 15-Property Portfolio
Resume:
JAIME ARDANIEL
R E N T A L O P E R A T I O N S M A N A G E R
O P E R A T I O N S S U P E R V I S O R
Quezon City
***********@*****.***
C O N T A C T M E A T
S K I L L S S U M M A R Y
Project Management
Leadership
Guest Relations
STR Operations &
Management
Customer Service
Technical Proficiency
Sales
Remote STR Operations Manager Private Real Estate Portfolio 2023 - 2025
Portfolio Oversight: Orchestrated end-to-end remote operations for a high-performing portfolio of 15 short-term rental properties. Directed vendor management for cleaning and maintenance teams. Sustained a consistent 4.9-star rating across all platforms by implementing a proactive guest feedback.
WORK EXPERIENCE
EDUCATION HISTORY
PERSONAL PROFILE
STR Operations Manager with 2 years’ experience overseeing 15 properties and 10 years of award-winning corporate leadership; expert in PMS automation, revenue optimization, and elite guest communication. Supervisor KMC Mags Solutions Inc. 2022 – 2025 Award: Top Supervisor YTD 2023 & 2024. Semi-Annual Award Top Top Supervisor YTD 2025.
Lead and manage a team handling high-volume social media interactions and brand sentiment monitoring.
Execute action plans to ensure 100% closure of escalated service issues and customer care cases.
Supervisor Results CX 2012 – 2022
Award: Top Supervisor Q4 & YTD 2021
Managed business wireless accounts and presented
business proposals to high-value clients via phone and email.
Coached agents on customer service levels, performance management, and motivational techniques.
Bachelor of Science in Hotel and Restaurant Management The University Of Manila
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