Versatile Office Manager Seeking Growth Opportunities
Resume:
Jackalyn Srofe
*************@*****.***
Cincinnati, OH 45245
Summary
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Work experience
Office Manager
Village Dental Milford - Milford, OH
December 2023 to Present
Managed daily operations of a high-volume dental practice, overseeing front desk, clinical support staff, and patient scheduling.
Supervised, trained, and evaluated administrative and clinical team members to improve productivity and patient satisfaction.
Led the team through two successful dental software transitions, managing data migration, workflow redesign, and staff training with minimal disruption to operations.
Planned, navigated, and executed a full office remodel and interior painting project.
Improved scheduling efficiency and reduced patient wait times through workflow optimization and confirmation systems.
Directed insurance verification, claims processing, and billing operations; reduced accounts receivable and increased collections.
Implemented financial policies and payment plan options to improve case acceptance and monthly revenue.
Managed payroll, budgeting and supply ordering to control overhead costs.
Resolved patient concerns professionally, maintaining strong retention and positive online reviews.
Generated and analyzed monthly production and financial reports to track KPIs and support practice growth.
Schedule Coordinator
Eastgate Dental Excellence - Cincinnati, OH
October 2009 to December 2023
Designed and implemented a customized block scheduling template that maximized daily production, optimized provider time, and improved overall office efficiency.
Coordinated and managed patient scheduling using Dentrix to ensure strategic appointment placement and minimized downtime.
Increased office production by strategically scheduling high-value procedures during peak hours while maintaining flexibility for emergency appointments.
Created comprehensive front desk training materials, including SOPs, workflow guides, and onboarding manuals to standardize processes.
Led and managed front desk training for new and existing team members, improving consistency, accuracy, and patient experience.
Streamlined check-in/check-out procedures to reduce patient wait times and improve appointment flow.
Verified insurance eligibility, processed claims, and communicated benefits clearly to patients to reduce billing discrepancies.
Maintained accurate patient records while ensuring HIPAA compliance and confidentiality.
Managed multi-line phone systems, appointment confirmations, and recall systems to maintain a full and productive schedule.
Collaborated with clinical staff to ensure seamless coordination between front office and back office operations.
Resolved patient concerns professionally, enhancing patient satisfaction and retention.
Tracked daily production and scheduling metrics to identify opportunities for efficiency improvements.
Created and maintained recare system to keep the schedule full and maintain patient retention.
Education
An array of CE courses and work with dental consultants in Scheduling, insurance billing, production, treatment presentation, communication with team and team building; among many other topics
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