Pet Care Leader and Client Relations Specialist

SAYDIE ORTIZ

Braintree, MA 781-***-**** *******@*****.***

EDUCATION

BRAINTREE HIGH SCHOOL Braintree, MA

Diploma 2011

PROFESSIONAL EXPERIENCE

IN-HOME PET-SITTING (PART TIME)

January 2025 – Present

Freelance – South Shore, MA

● Reliably balances schedule in order to meet the needs of multiple families and their pets

● Follows an array of personalized instructions for care, including safety protocols for pets and homes

● Confidently handles animals of all kinds

● Establishes and keeps healthy relationships with owners, ensuring a steady flow of returning clientele

● Maintains regular communication with clients during stays, building trust and assuring clients are worry-free while away from home

OLD DERBY ANIMAL HOSPITAL

2019 – January 2025

Kennel Supervisor & Boarding Manager – Hingham, MA

• Managed and trains a team of up to 10 employees, overseeing daily operations to ensure high standards of animal care and service

• Developed and maintained staff schedules, ensuring optimal coverage for seamless daycare and boarding operations

• Created and implemented forms to improve cross departmental communication, enhancing coordination between daycare, hospital, and grooming services

• Designed and managed the daycare and boarding schedules for the animals, balancing playtime, rest, and feeding to ensure a safe and structured environment

• Reviewed paperwork for accuracy and compliance, making sure all documentation meets quality assurance standards before processing

• Handled all client communications, booking appointments, confirming reservations, and addressing customer inquiries to provide the highest level of customer care

• Reviewed and updated vaccine records, proactively reaching out to pet owners to schedule appointment prior to boarding

• Collaborated with the hospital staff to coordinate grooming and medical care, streamlining the process

• Implemented safety and sanitation protocols to maintain a clean, secure, and stress free environment for animals and staff

• Certified in Animal CPR, prepared to respond to any medical emergencies and life-saving care when needed

• Certified in ‘Fear Free’, specialized techniques to reduce fear, anxiety, and stress in animals during boarding and care THE URBAN HOUND

2012 – 2019

Supervisor & Daycare Attendant – Boston, MA

• Managed and cared for large groups of dogs of various sizes, ensuring a safe and structured environment

• Provided overnight solo care for up to 30 dogs, ensuring their safety, comfort, and well-being throughout the night

• Monitored behavior to maintain pack harmony, intervening when necessary to prevent conflicts

• Led multiple 1:1 walks around the neighborhood in all weather conditions, providing individualized attention and exercise

• Directed the daily flow of activities, ensuring all services were completed efficiently and with attention to quality

• Handled organization and labeling of paperwork, ensuring accuracy and consistency in records

• Reviewed paperwork for quality assurance, verifying completeness and compliance with company standards

• Maintained cleanliness, swiftly addressing accidents and ensuring a sanitary play area for all dogs

• Worked in a fast paced environment, remaining on my feet for extended periods and handling physical tasks such as lifting 50+ lbs

ADDITIONAL INFORMATION

• Skills: Microsoft Suite, Google Docs, Ginger (CRM), WhenIWork, CornerStone, Outlook

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