Versatile Analyst & QA/Automation Specialist

JAMES “Jim” BAILEY

Amesbury, MA *****

Business Analyst/Quality Assurance Tester with extensive experience in property and casualty insurance and transportation software industries. Focused on assessing client specifications and delivering tailored software solutions that address current needs while planning for future needs. Adept at succeeding within parameters of time frame and budget. Experienced liaison between client and technical teams.

AREAS OF EXPERTISE

QA User Stories • Data Dictionaries • Jira, Azure

Project Support • Marketing Campaigns • Telerik Test Studio

User Experience • Software Development • SOAP-testing APIs

Software Trainer • Requirements Gathering • Selenium IDE

SELECTED ACCOMPLISHMENTS

Authored automated test scripts with more than 7,200 steps throughout 50 tests

Assisted development department in bringing original start-up concept to 95% completion

Created visually effective workflow matrix expediting speed to consensus by 50%

Wrote requirements on new $2M Cyber Insurance line of business

PROFESSIONAL EXPERIENCE

Leddy Group – Contractor for Unitil, Exeter, NH 01/2025 – 02/2026

DISTRIBUTED ENERGY RESOURCES (DER) ANALYST

Verify application data matches supporting documentation uploaded by the customer.

Contact customer via email to explain what is missing or incorrect.

Create work orders for meter location inspection. Pass or document failures for correction.

Approve fees posted to projects.

Step through screening process and pass or fail depending on results. Document failures.

Work closely with engineer where batteries are involved or power transmission needs to be limited. Create review document for engineer use.

Answer questions from customers and installers via integrated email tool.

Compare photographs of completed project against original application and supporting documentation.

Document date of Net Meter install or Cloud Meter update.

Create and send Approval to Interconnect letter to customer.

Compare Legacy data to Powerclerk data. Update Powerclerk fields as needed.

Create and escalate ideas to improve Powerclerk functionality.

Educate new installer staff on best practices at application and at project completion.

Email questions to installers where I’m curious about situations or workflows.

Madison Resource Funding/NESC, Portsmouth, NH 09/2022 – 05/2024

QUALITY ASSURANCE TESTER

Used DevOps to plan and produce bugs and development tasks, update tasks and record closing notes, create test plans, test suites, and test cases

Created and smoke-tested builds using automated overnight Telerik Test Studio scripts

Worked closely with Telerik Test Studio to address complicated issues

Initiated and completed plan to assign unique, page function-based names

Maintained detailed log of test run issues and corrections via Excel

Duck Creek Technologies, (formerly Agencyport Software) Boston, MA 02/2009 – 04/2022

BUSINESS ANALYST III (2018 – 2022)

Classified needs and created requirements documents

Confirmed feasibility of client ideas with developers

Planned and created Stories, Tasks, and Subtasks tasks in Jira

Used Azure (DevOps) for bug tracking and issue management

Expanded data dictionary documents

oCompiled and entered field ID, page, section, location, size, type, required, and editable attributes

oMapped field’s effect on subsequent fields via behaviors

oConfirmed and added data path for each field

oValidated and entered select list options

oAdded workflow charts and coding paths

Duck Creek Technologies (continued)

QUALITY ASSURANCE TESTER (2009 – 2018)

Planned and produced user stories within Excel

Validated processes and results via Functional, Integration, and end-to-end testing

Smoke-tested each QA build using automated scripts created via Selenium IDE

Tested work items from individual lines of business via APIs using SOAP

Coordinated User Acceptance testing workflow

oAuthorized build and delivered finalized product to customer

oUpdated tasks and recorded closing notes in bug management software

Investigated related customer issues in post-production phase

EDUCATION AND PROFESSIONAL DEVELOPMENT

BA, Political Science, University of Massachusetts, Amherst, MA

Northfield Mount Hermon School, Mount Hermon, MA

Licensed MA Real Estate Broker (current)

Former ACORD ACE designation

Former registered Series 65 Investment Advisor Representative

TECHNICAL SKILLS

MS SQL Azure/DevOps Powerclerk Balsamic Telerik Test Studio XML Spy

Windows 11 Microsoft Office Suite Selenium IDE

AFFILIATIONS

Trail Steward, Coastal Trails Coalition, Lower Merrimack Valley Region, MA

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