Dynamic Scrum Master with Delivery Focus

Jennifer Nwa

Scrum Master

Dallas, Texas 469-***-**** ************@*****.*** linkedin.com/in/jennifer-nwa Summary

Scrum Master with 4+ years of experience supporting teams building complex systems and delivering high-impact products in fast-moving environments. Known for strengthening team workflows, improving sprint planning and backlog readiness, and removing delivery friction that slows development teams. Trusted partner to engineering and product leaders, helping teams navigate complexity and deliver work with greater predictability and focus.

Work Experience

Agile Scrum Master – ASRC Federal, Dallas, TX Jul 2022 – Jul 2025

• Redesigned sprint planning after noticing the team consistently overcommitting, reducing sprint rollover by 20% within two sprints and restoring team confidence.

• Identified recurring delays caused by cross-team dependencies that surfaced mid-sprint. Introduced dependency tracking during sprint planning and coordinated earlier with partner teams to prevent last-minute blockers.

• Built Jira dashboards that improved transparency into sprint progress and delivery risks, giving stakeholders clear insight while keeping sprint reviews focused and productive.

• Shifted retrospectives toward actionable improvements and team-owned experiments, strengthening collaboration and workflow clarity.

Scrum Master – Apex Systems, Dallas, TX Jan 2021 – Apr 2022

• Accelerated delivery timelines by identifying and removing cross-team impediments slowing development progress.

• Supported PI Planning across multiple teams and helped clarify dependencies and delivery priorities, improving alignment between development teams and program-level objectives.

• Shifted standups to focus on blockers and collaboration, helping surface issues faster and improving day-to-day workflow coordination.

Education

University of North Texas – Denton, TX

Bachelor of Arts, Psychology Aug 2016 – Dec 2020 Certifications

Certified Scrum Master (CSM) – Scrum Alliance

SAFe 5 Practitioner – Scaled Agile, Inc.

Skills

• Agile Methodologies: Scrum, Kanban, SAFe

• Agile Facilitation, Coaching, and Mentoring

• Backlog Management and Release Planning

• Agile Metrics: Velocity, Lead Time, Cycle Time

• Workflow Optimization and Change Management

• Jira, Confluence, Miro

• CI/CD and SDLC Knowledge

• Stakeholder Management and Continuous Improvement

• Microsoft Office Suite

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